1. The Dale Carnegie Course ® : Skills for Success Hosted by Dale Carnegie Training

2. “My Dale Carnegie certificate is the most important degree I have.” a. Emeril Legasse b. Mary Kay Ash c. Warren Buffett d. Bill Gates e. Sam Walton [Wal-Mart Founder] Who said … Source: The Snowball: Warren Buffett and the Business of Life

3. Changes and Challenges What have you seen change in your relationships in the past two years? What upcoming changes do you anticipate? How do these changes impact you? How can you change to obtain the results you want? This is our question.

4. Triangle of Success Attitude Skills Knowledge 85% 15% Communication skills Leadership Job knowledge People SkillsFlexible Team player Integrity Strong work ethic Industry knowledge Technical skills Courage Humor Analytical skills

5. Cycle of Performance Improvement Knowledge Trap Need Want Can Will Attitude Knowledge Practice Skill Feedback Accountability Support Practice with Coaching Fundamental Concepts & Principles

6. Who would like to have a better memory? Skill

7. Memory Linking Technique The mind has the ability to think in terms of pictures. The more exaggerated the picture, the easier it is to remember. Linking pictures maximizes retention. 1 2 3

8. Five Drivers

9. Assessment; Syllabus; Info. form Let us review the syllabus Read, fill in, & sign the information form

10. Testimonials from Spring semester… Summary of Dale Carnegie participant reports from Spring Semester 2015

11. The Dale Carnegie Course ® : Skills for Success Hosted by Dale Carnegie Training Middle Tennessee State University

12. Extra slides

13. “My Name is …” (“First Name”) (“Last Name”) Pause Part Punch

14. 1. Receive more information – indicate good time to call 2. Sign up for the DCC – Schedule in folder 3. Receive a whitepaper on employee engagement Like us on Facebook http://www.facebook.com/DaleCarnegieTraining Next Steps www.dalecarnegie.com