1. 1 Chapter 17 Managing Information Designed & Prepared by B-books, Ltd. MGMT Chuck Williams

2. 2 Data versus Information Raw data = facts + figures Information = useful data that influences choices

3. 3 Strategic Importance of Information First-Mover Advantage Sustaining a Competitive Advantage 1 1

4. 4 Accurate Complete Relevant Timely Characteristics of Useful Information 2 2

5. 5 Costs of Useful Information Acquisition Processing Storage Retrieval Communication Costs 2 2

6. 6 Capturing InformationElectronicElectronic ManualManual Bar Codes Radio Frequency Identification Tags Electronic Scanners Optical Character Recognition 3.1

7. 7 Protecting Information  Authentication  Authorization  Two-factor authentication  Firewalls  Antivirus software  Data encryption  Virtual private networks  Secure Sockets Layer (SSL) encryption 3.3

8. 8 Accessing and Sharing Information and Knowledge Internal Access and Information Sharing Internal Access and Information Sharing External Access and Information Sharing Sharing of Knowledge and Expertise 4 4

9. 9 Executive Information System (EIS) Uses internal and external data Used to monitor and analyze organizational performance Must provide accurate, complete, relevant, and timely information to managers 4.1

10. 10 Intranets Private company networks Allow employees to access, share, and publish information A firewall permits only authorized internal access 4.1

11. 11 Corporate Portals A hybrid of executive information systems and intranets that allow managers and employees to use a Web browser to gain access to customized company information and to complete specialized transactions. 4.1

12. 12 External Access and Sharing Electronic Data Interchange Extranets Web Services Internet 4.2