1. Nick Mercuro, Austin Moore, Evan Klipple

2. MERCHANDISING Merchandising is being able to get the right merchandise:  (color, size, style, quality, etc.)  at the right time  at the right price  at the right place  in the right amount

3. Purchase Orders  A business form used to tell a vendor that you want to buy merchandise.

4. Shipping Date  The date the merchandise is shipped out.

5. Via  How an item is shipped (etc. plane, boat, train, car)

6. FOB  “Free On Board”/ A trade term requiring the seller to deliver goods on board a vessel designated by the buyer.  The buyers vessel (boat, truck, plane)

7. Costs  Unit Costs: The cost of an individual unit of merchandise.  Total Cost: The total cost of all the merchandise.

8. Total Order  Total number of items ordered.

9. Steps To Take When There Is A Problem With A Delivery Of Merchandise 1) Document the problem(take pictures as visual proof of the problem). 2) Immediately contact the business who shipped you the merchandise. 3) Be sure to obtain a resolution to any problem before you continue the next process of receiving freight.

10. Important Terms  Bill of Lading - Also called a shipping order - Used to request that a transport company come pick up & deliver merchandise. - Serves as a contract - Consignor vs. Consignee - Physical Distribution Forms  Waybill - Used to keep track of merchandise as it moves through the “Channel of Distribution”  Freight Bill - An invoice (bill) for the shipping charge - Tells who should be paying for the shipping charge  Delivery Receipt - Form used to verify that merchandise has arrived - Signed by the buyer  Packing Slip - Used to compare merchandise delivered w/ what was supposed to be in the carton - Condition, number of items, correctness of order

11. Steps For The Stocking Of Merchandise On The Selling Floor Procedures to take into account… 1) Customer Service 2) Safety 3) Efficiency 4) Appearance 5) Increased Sales

12. Customer Service  Customer comes first…when out on the floor stocking, you should help whenever you can.  If customer needs help finding a product, take them to the product…DON’T point in a general direction.

13. Safety  Keep your aisles clear!  Don’t overstock your shelves.  Be able to see over your floats when stocking.  Remove out of date merchandise.  Lift properly when moving merchandise.  Be careful using forklifts and other pieces of machinery

14. Efficiency  Stock using both hands(stock quicker this way).  Have good product knowledge.  Properly stocked merchandise uses less space, which will allow more profitable products to be stocked and sold in the open space.

15. Appearance  Shelves should look neat and full always.  Keep your shelves clean.  Repair damaged products in your store.  Keep yourself as an employee looking neat and clean.

16. Increased Sales  Signage is important.  Rotate products to have the logo facing out(Ex: have sweatshirts facing the correct way).  Place most profitable merchandise at eye level(the sweatshirts).

17. Steps to Take When New Merchandise Arrives 1) Make sure that the number of items delivered match the number of items on the order sheet. 2) Look to see if it is the correct type of merchandise and that they deliver the right style/size/color. 3) Inspect each piece of merchandise for any defects or issues. 4) If everything thing is correct, add the new items into the stores total inventory or perpetual inventory (for advanced stores). 5) Decided if you wish to market the new items right away or save them to display after all previous items have been sold.