1. Chapter 1: Business Letter By: Aline Almandha SEAMEO SEAMOLEC

2. TO UNDERSTAND WHAT IS BUSINESS LETTERS TO KNNOW WHO WRITES BUSINESS LETTERS TO UNDERSTAND WHY WE NEED TO WRITE BUSINESS LETTERS TO UNDERSTAND THE PLANNING PROCESS OF BUSINESS LETTERS

3.  Formal paper communications between, to or from businesses and usually sent through the Post Office or sometimes by courier  Sometimes called "snail-mail" (in contrast to email which is faster)  Other business correspondences:  Letter  Memo  Fax  Email NEXT BACK

4.  Most people who have an occupation have to write business letters.  Letters are written from a person/group, known as the sender to a person/group, known in business as the recipient. Here are some examples of senders and recipients:  business «» business  business «» consumer  job applicant «» company  citizen «» government official  employer «» employee  staff member «» staff member NEXT BACK

5.  Reasons why you may need to write business letters or other correspondence:  to persuade  to inform  to request  to express thanks  to remind  to recommend  to apologize  to congratulate  to reject a proposal or offer  to introduce a person or policy  to invite or welcome  to follow up  to formalize decisions NEXT BACK

6.  Who am I writing this letter to?  Why am I writing this letter?  Are there specific details I need to include?  Do I require a response?  How can I organize my points logically? NEXT BACK