1. BUSINESS COMMUNICATIONS

2. medium: The way or means by which a message is communicated Verbal communication: The sharing of information between individuals using speech Non verbal: This type of communication includes gestures, facial expressions. The best mode of communication to convey a quick message to employees within a company would be to write a memo. COMMUNICATION BASICS

3. Email: a message sent electronically from one computer to another. Memo: a formal message intended to inform about a concern, an important issue, or event Agenda: a list of things to be discussed at a meeting Itinerary: a planned route or journey Meeting minutes: Notes taken at a meeting COMMUNICATION MODES

4. Return address: the address of the writer of a letter. Inside address: The name and address of the receiver of a letter Body: The message of a letter Salutation: The greeting of a letter is called the Block: A style in which all typed lines of a letter begin at the left margin Open punctuation: A style in which no punctuation is placed after the salutation and closing of the letter Date: place after return address; spell out the month PERSONAL BUSINESS LETTER

5. A face to face meeting between a job applicant and a representative of a company is a job interview. A functional resume includes a person's job experiences and accomplishments A chronological resume focuses on a person's skills and abilities Cover letter: An introduction to a prospective employer that accompanies your resume job description: Tasks and responsibilities of a job position EMPLOYABILITY

6. MLA: Modern Language Association Hanging indent: the bottom line of the reference is indented Works Cited: Another name for references when using MLA style for reports REPORTS

7. a website introducing a person and showcasing their best work E PORTFOLIO