1. Student Hub & Student Induction Course Leaders’ Conference 04 September 2012 Alison Egan

3. Student Hub Increasing visibility, awareness of / access to services Connecting students to specialist services and teams Owning the enquiry and tracking progress Delivering wider range of services at first point of contact Increasing student choice in modes of access e.g. face to face, web, telephone

4. Student Hub Resolving as many enquiries and delivering as many services as possible at one one central point Reducing referrals and improving referral processes Improving consistency of response to students’ questions and issues

5. Student Hub Providing more self-service and online access to support and services Improving staff knowledge of services available in order that students are well informed and guided Capturing student lifecycle activity for strategic planning Delivering an excellent customer service (CSE/ NSS)

6. Services Services for Students:  Disability and Dyslexia support  Employability and Progression  Student Money and Advice  Student Wellbeing (Counselling/Chaplaincy)  International Student Support

7. Services New Front of House Services:  Accommodation  Registry  Financial Services  Student Union

8. Student Hub Based at City Campus, Rose Bowl & Headingley Campus, Campus Central 08.30-18.00 Mon-Thurs/ 08.30-17.00 Fri Contact: Website: www.leedsmet.ac.uk/studenthub Tel no: 0113 812 3000 Email: studenthub@leedsmet.ac.uk

9. Student Induction General: Introduction and welcome by Course Leader and information on the year to come and the course team Ensure all students meet their Personal Tutor Simple, focused and short as possible based on ‘a need to know basis’

10. Student Induction Level 4: The year ahead, level 4 details & key aspects of the transition from School/ college to University Definitions: Faculty/ lectures/ semester/ seminars etc Course/ module/ assessment details Student Rep elections (SU) & importance of student feedback

11. Student Induction Level 5 & 6: The year ahead, level details, & key aspects of transition from L4 to L5 & from L5 to L6 Module and assessment details NB: Exams before Christmas unless exemption gained Level 5: Marks count/ classifications/ placement preparation Level 6: Dissertation/ project issues Student Rep election (SU) & importance of student feedback

12. Student Induction Supporting Students-Key Initiatives: Personal Tutoring Student Hub Employability & Enterprise Fortnight Student Liaison Officers

13. Thank You... Any questions?