1. Special Event Transport Operational Perspectives November 2013

2. PwC Agenda Operator / Service Manager Understanding needs and impacts Arrive Depart Profiles Customer Focus Mobilisation Flexibility Learning 2 November 2013 Special Event Transport

3. PwC Operator or Service Manager 1 Who’s responsible for this!?! 3 November 2013 Special Event Transport

4. PwC Everyone wants to help 4 November 2013 Special Event Transport

5. PwC So clear responsibilities are required Event Organising Committee Overall Responsibility for event transport Existing Transit Operators Provide regular services similar to every other day Additional Operators Provide Participant, Official & Spectator transport Public Responsible for own travel choices Transport Authority Responsible for existing network Spend more time planning OPERATIONS – Less $$ on drivers, buses & service km 5 November 2013 Special Event Transport

6. PwC Understanding needs & impacts 2 Where are all these people coming from? 6 November 2013 Special Event Transport

7. PwC Understand ticketing data & the existing network Ticketing data detailed service demand O-D specific Drill down to discover more understand daily variances allow service levels to vary (and reduces stress on the PT network) 7 November 2013 Special Event Transport

8. PwC Example results for Melbourne 2006 Commonwealth Games Supplemented Regular Routes Operate 50 “Commonwealth Games Strategic Routes” Inbound frequency can cope with expected demand Outbound – operate until last train Operate existing routes (some outbound only) 20 min. frequency to meet base train timetable Maintain service between current last trip & expected demand Weekdays only Up to 200 buses operating until 2am 7,500 bus hours over 8 operating days Games - Specific Spectator Shuttle Routes 12 metro & 5 regional routes 9 metro & 4 regional venues Service Types: Rail connection Car park shuttles (park & ride) Mobility Impaired Only (MIO) Vehicle types – standard route bus, ULF, Midibus 90 vehicles on peak day, 8,600 operating hours 8 November 2013 Special Event Transport

9. PwC Known demand, capacity and run times enable an estimation of vehicle requirements Vehicle Requirements by Venue & Day WedThuFriSatSunMonTueWedThuFriSatSun Venue Max.* Venue15-Mar16-Mar17-Mar18-Mar19-Mar20-Mar21-Mar22-Mar23-Mar24-Mar25-Mar26-Mar SMB 1-3 - - - - - 2 2 2 30 - - - SMB-4 - - - - - - - - 2 - - - 2 ROY-1 - 8 10 8 8 8 5 5 ROY-2 - 3 4 4 3 4 4 3 3 4 3 3 4 SLB-1 - 12 - - GCL-1 - 1 41 4 4 4 4 4 4 4 - 4 MISC-1 - - 2 2 2 2 2 2 2 2 2 - 2 MCG-1 12 - - - 10 12 RLA /MPV - 3 3 3 3 3 4 4 4 4 3 4 4 MSAC-1 - 10 6 8 6 8 4 WRR-1 - 1 1 1 3 1 31 3 - - - 3 WRR-2 - - - - 2 - 2 - 2 - - - 2 BBE-1 - 2 2 2 2 2 - - - - - - 2 BBA-1 - - - 2 - 2 - - - - - - 2 BTR-1 - 2 2 - - - - - - - - - 2 STK-1 - - - 4 - - 4 - - - - - 4 Daily Total 12 42 50 51 59 62 67 52 88 52 35 28 105 9 November 2013 Special Event Transport

10. PwC Arrive & depart profiles 3 Aren’t you ready yet? – we’re already late! 10 November 2013 Special Event Transport

11. PwC Arrive & depart profiles are critical, and often an ‘unknown variable’ Spectator only (not accessible) Connects Princes Park car park and tram Route 19 to venue front entrance 10 min. base headway, 2 min. peak headway Operates 16th – 25th March 12 vehicles (Midibuses) Courtesy: Phillip Boyle & Associates 11 November 2013 Special Event Transport

12. PwC …and can be specific to user groups Accessible only Connects Princes Park car park and tram Route 19 to venue front entrance 15 min. base headway, 10 min. peak headway Operates 16th – 25th March 4 vehicles (Midibuses) Courtesy: Phillip Boyle & Associates 12 November 2013 Special Event Transport

13. PwC Customer focus 4 What on earth are they doing? 13 November 2013 Special Event Transport

14. PwC Distance disperses crowds ~1.5km 14 November 2013 Special Event Transport

15. PwC Proximity generates economic benefit ~1.0km 15 November 2013 Special Event Transport

16. PwC More than just the sports’ stadia 16 November 2013 Special Event Transport

17. PwC Mobilisation 5 Come on, let’s go… 17 November 2013 Special Event Transport

18. PwC Clarity of the task for all is critical Finalise Service Plans Monitor Traffic Plans Bus Contractor selection Recruit operating staff Service managers Supervisors Load zone assistants Training Working with contractor 18 November 2013 Special Event Transport

19. PwC Flexibility 6 Ok now what? 19 November 2013 Special Event Transport

20. PwC Have a back up plan Contingency for : Provide service to cover outages of regular network (train/tram/regional) Supplement tram & train services where demand exceeds capacity Supplement spectator bus services where demand exceeds capacity 2 forms of deployment: Vehicles (bus/train /tram) permanently deployed at strategic locations – ‘Strategic bus Reserve’ Buses available (guaranteed) on call GOC to determine if contingency should be deployed, operators then proceed as per the service operating plan 20 November 2013 Special Event Transport

21. PwC Learning 7 Why didn’t you tell me? 21 November 2013 Special Event Transport

22. PwC Develop and evidence based plan & stick to it Key messages Past events hold some useful data Arrive & depart profiles by event Lessons learned the hard way Close working with ticketing agency Focus on customers Spend appropriately planning the right network Don’t have a mountain of services “hoping” to meet people’s needs 22 November 2013 Special Event Transport

23. Set expectations & influence behaviour © 2013 PricewaterhouseCoopers. All rights reserved. PwC refers to the Australian member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for further details. Liability limited by a scheme approved under Professional Standards Legislation