1. The Information Contained Throughout This Report is Confidential and Proprietary THE VALUE OF BLUE. SM DELIVERING THE BEST LOCAL HEALTH PLANS NATIONWIDE. Blue Labor Basics Online Learning Program Overview

2. Welcome!  Bonnie Summers, PAHM and CMCE –Executive Director –Blue Cross and Blue Shield Association (BCBSA) – National Labor Office

3. BCBS Enrollment  Organized labor represents approximately 20% of total Blue enrollment (98 million members).

4. Mission The mission of the National Labor Office is to strengthen the relationship between organized labor and the Blue Cross and Blue Shield Companies, helping the Blues provide America's unions with the greatest total value in healthcare.

5. Industry Differentiation

6.  #1 in customer satisfaction

7. Industry Differentiation  #1 in customer satisfaction  More union households than the next three competitors combined

8. Industry Differentiation  #1 in customer satisfaction  More union households than the next three competitors combined  More than 75 years of experience

9. Industry Differentiation  #1 in customer satisfaction  More union households than the next three competitors combined  More than 75 years of experience  Largest system of provider networks

10. Industry Differentiation  #1 in customer satisfaction  More union households than the next three competitors combined  More than 75 years of experience  Largest system of provider networks  Strongest discounts

11. Blue Labor Basics  Online Learning Program

12. Working with Labor

13.  Underwriting

14. Working with Labor  Underwriting  Customer service

15. Working with Labor  Underwriting  Customer service  Claims

16. Working with Labor  Underwriting  Customer service  Claims  Other Blue professionals

17. Working with Labor  Underwriting  Customer service  Claims  Other Blue professionals  Agents/Brokers (depending on Plan)

18. Working with Labor

19. Course Goals

20.  Recognize differences of labor markets

21. Course Goals  Recognize differences of labor markets  Know what’s most important to unions

22. Course Goals  Recognize differences of labor markets  Know what’s most important to unions  Understand the collective bargaining process

23. Labor Trivia

24. Collective Bargaining – Section 1

25.  What is collective bargaining

26. Collective Bargaining – Section 1  What is collective bargaining  Who are the key decision makers

27. Collective Bargaining – Section 1  What is collective bargaining  Who are the key decision makers  Benefits of collective bargaining

28. Collective Bargaining – Section 1  What is collective bargaining  Who are the key decision makers  Benefits of collective bargaining  Items that can be bargained

29. Health & Welfare Funds – Section 2

30.  Taft-Hartley Funds

31. Health & Welfare Funds – Section 2  Taft-Hartley Funds  Finance and decision-making mechanisms

32. Health & Welfare Funds – Section 2  Taft-Hartley Funds  Finance and decision-making mechanisms  Roles and responsibilities of trust administrators

33. Health & Welfare Funds – Section 2  Taft-Hartley Funds  Finance and decision-making mechanisms  Roles and responsibilities of trust administrators  Benefits of trust funds for unions and employers

35. Questions & Comments

36.  Please send comments and feedback to nlo@bcbsa.com nlo@bcbsa.com

37. Questions & Comments  Please send comments and feedback to nlo@bcbsa.com nlo@bcbsa.com  Please use the question box located on the lower corner of this course

38. Labor Trivia

39.  Click on the next slide to play Labor Trivia

40. Labor Trivia  Click on the next slide to play Labor Trivia  When you are done, click the button that says EXIT LABOR TRIVIA

41. Labor Trivia  Click on the next slide to play Labor Trivia  When you are done, click the button that says EXIT LABOR TRIVIA  Good luck playing Labor Trivia!