1. Improving the delivery of services by local governments through the application of information and communication technology Kampala, Uganda, 7 October 2010 St Petersburg, Russia, 19 October 2010 Ulrich Graute United Nations, DESA

2. City Halls - Islands in a Globalizing World ?

3. Computer assisted public service delivery: e-Seva counters

4. Primary care as a hub of coordination: networking within the community served and with outside partners

5. Screen shot: Interactive Risk Map of the inner city of Pirna (Germany) by the software INGE

9. Cooperation in river catchment areas

10. Metropolitan European Growth Areas

11. City Halls – Hubs of ICT and cooperation!

12. On how many subjects can you follow up? On how many subjects can we afford not to follow up? What are the capacities of managers, e.g. to handle complex challenges? What does it need to reduce complexity and not to loose it out of sight? 12 Why Capacity Development?