2. Managing – -- What do we manage? Work – Tasks Budgets Office Space Supplies But most important - Manage “PEOPLE”

5. What makes a Good, Bad, or Better Employee? 1.Knowledge 2.Experience 3.Meeting Schedules 4.Cost Control 5.Commitment 6.Co-operation 7.Attitude

6. What makes a “Good” employee? Average = Good Content with duties, pay, expect a yearly raise Long term employees May not be creative/risk takers

7. What makes a “Bad” employee? Unhappy Less qualified for the job Does not take responsibility or risks “I just work here” attitude

8. What makes a “Better” employee? Above average = performs better Creative and energetic Need to be challenged and be praised Interested in career development Difficult to keep unless they are satisfied about work

9. What about “Special Situation” employees? Long Term personal situations May be facing Short Term difficulties

10. What is our Goal? Control Operations Efficiency Keep good employees happy Retain talent Dismiss the unfit properly

11. So, how to manage all these employees? There is no simple formula Depends on many factors – Type of work – Type of organization – Type of employees – HR rules and regulations

12. Managing “Good” Assign them to comfortable tasks Time/budget task – check in on them Cross train, but at a slower speed Do not change responsibility over night Give them responsibilities with less risks

13. Managing “Better” New/Challenging tasks Encourage creativity Let them lead and represent the task Variety of tasks Cross train

14. Managing “Bad” Routine tasks Minimize changes to their work Team them with a senior person for difficult tasks Cross train them for 1 or 2 responsibilities Check on them often

15. Managing “Special Situations” Long term personal situations – Keep them on a specific task where they are comfortable Short term personal situations – Be understanding – Be helpful – Expectation of returning to normal

16. Keeping the Good employees Have 1-2 meetings every month to discuss work Treat them as they are in charge of their assignment Make sure they are given an average pay increase

17. Retaining the Better employees Treat them as colleagues Help them develop their career path Let them chair major tasks Obtain their input for tasks Understand they will move on with opportunity

18. Dealing with the Unfit employees Give them measurable tasks – Explain and establish objectives and schedules Partner them with a senior person – Keep track of their performance – Get input from the senior person Meet to discuss performance – Record the discussion

19. Dealing with the Unfit employees (cont.) Establish performance improvement program Record, record, record Keep your management informed

21. Questions? Raam Vichare DimensionR raamvichare@comcast.net