1. Dave Rippon, Head of Organisational Development Bridging the Gap

2. Context “Excellent” council Improve outcomes £100m efficiencies (£180m) Challenge Avoid a sense of crisis Achieve more with less

3. Bridging the Gap 8,500 people - £180m = 5,500 people 5,500 x 1.25 x 1.25 x 1.2 = 10,312 (people) (process) (activity)

4. People Engagement (upper quartile): +18% Square pegs in square holes: +19%- 48% Focus (leadership): 5%? Creativity (culture): 5%?

5. Approach Engage & empower the workforce Collaborative leadership Greater customer focus Find hidden talent and deploy it better Avoid mass redundancies

6. Engagement Authentic/empowering leadership Honestly share our reality Clear vision and values Focus on the individual Focus on strengths/opportunities

7. We don’t employ robots!

8. Recruiting to personal strengths More resistant to change Less resistant to change Cognitive Ability Personality Values Beliefs Skills Knowledge Experience

9. Assessing & matching On-line tool (personality and ability) Employee portal (qualifications and experience) Automated job-matching (square pegs in square holes)

10. Managing transition – SWITCH Team Resource temporary roles/projects Support/coaching/development Prioritised to permanent roles

11. Results: Internal Jobs Market RatingExcellentGoodSatisfactoryPoor Job Fit 14%48%35%3% Competence 17%55%28%0% Attitude 20%53%27%0% Team Impact 14%62%24%0%

12. Results: SWITCH RatingExcellentGoodSatisfactoryPoor Job Fit 63%25%13%0% Competence 60%30%10%0% Attitude 74%14%12%0% Team Impact 60%27%12%1%

13. Organisational Results Implemented new operating model Closed 20 buildings, relocated 3,300 employees, 1,500 working flexibly £100m savings Workforce down from 8,400 to 6,300 No redundancies

14. Organisational Results Customer satisfaction up Protected front-line High levels of trust/motivation: 98% believe it’s important to improve services to customers 75% believe the council has high integrity - 14% neutral 72% trust senior managers – 13% neutral (CIPD: 35% - lower in public sector) 98% of managers believe it’s worth the effort

15. We don’t employ robots!