1. Down Payment Requests Overview Complete this table to indicate how the procedure should be communicated. Delete those sections not applicable or enter a Yes / No. Discuss additional rows with the Migration Manager Intranet: -Procedure -Completion Instructions -SD Tariff Book -Forms Yes Procedure requires forms  Down Payment Request

2. Down Payment Requests Overview  When processing a Down Payment Request during the Dead Period, the following is required: –SD Tariff Book –Data Voucher –Completion instructions for Data Voucher  The Down Payment Request contains all data required to raise a Down Payment Request in SAP  The Down Payments are always paid to a Contract Account –If the customer does not exist in the system, a dummy Contract Account is used –The specific receipt number can be identified on the Contract Account on the payment

3. Down Payment Requests Overview Complete Down Payment Request During The Dead Period After The Dead Period Filing The Completed Down Payment Request Enter the Transactions in SAP: Service Notifications Business Master Data Down Payment Requests Maintain payments that were processed on Dummy Contract Accounts Sign off Down Payment Request Filing Tray Customer request work requiring Down Payment Filing Tray Service can be rendered SD Tariff Book Instructions Service Department/ Front Office Down Payment Processing