1. HUC Staffing Levels UW-Hospital and Clinics Project Proposal – February 15, 2000 Team U Jeanette Amanda Agatha Chen Miko Hadikusuma Asha Ramnarine

2. Presentation Agenda Project Background Problem Statement Performance Measures Alternatives Methods Limitations and Challenges Deliverables

3. Project Background Health Unit Coordinator (HUC) Transcription and communication of physician orders Maintenance, security and confidentiality of the medical record (a legal document) Communicate with internal & external customers Act as communication bridge between doctors and clients UW-Hospital Contacts Beth Brace, Training Officer Patricia Padjen, Nurse Manager Patrick Laemmrich, Management Engineer

4. Problem Statement The role of the HUC needs to be restructured to improve efficiency and effectiveness in accomplishing tasks. Examples of problems include low job satisfaction, high turnover in the position, errors, and customer dissatisfaction.

5. Possible Performance Measures Wait time (people, orders) Errors Job satisfaction Cost (turnover, training, errors) Productivity (# of orders, calls, and admissions/discharges)

6. Alternatives to Be Considered Splitting job (clerical vs. technical) Hiring more people (determine how many and educational background) Staffing model

7. Alternatives Not Considered Cross-training into direct care Studying all 22 units Redesigning workstations Developing specific training program

8. Methods Study 3 units (different times, shifts, and days) Time study Task analysis Identify similar activities between units Identify source of interruptions Job satisfaction survey Best practices

9. Best Practices UHC affiliations St. Mary’s Hospital Meriter Hospital

10. Limitations HUCs’ time Budget Space and organization of workstation Detail-oriented position, but constant interruptions can result in errors Union and labor negotiations

11. Deliverables Best practices report and presentation Final report and presentation Staffing model and recommendations

12. Schedule

13. Challenges Time constraint Data collection in cramped space Schedule conflicts Limiting scope

14. QUESTIONS OR COMMENTS?