1. Gartner Application Development Summit Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with Gartner's official approval. Such approvals may be requested via e-mail — quote.requests@gartner.com. The IT Professional Outlook: Where Will We Go From Here? Diane Morello

2. The IT Professional Outlook: Strategic Planning Assumptions By 2010, six out of 10 people affiliated with the IT organization will assume business-facing roles around information, process and relationships (0.7 probability). Through 2010, 30 percent of top technology performers will migrate to IT vendors and IT service providers (0.8 probability). By 2010, IT organizations in midsize and large companies will be at least one-third smaller than they were in 2000 (0.7 probability). By 2010, 10 percent to 15 percent of IT professionals will drop out of the IT occupation (0.7 probability).

3. Client Issues 1. How will labor markets and work patterns affect IT professionals and the IT occupation? 2. What roles, competencies and capabilities will optimize value and career opportunities? 3. How will IT professionals manage their careers?

4. IT Professionals in the Cross Hairs Global Sourcing IT Automation Business Restructuring Consumer IT

5. IT Professionals at the Crossroads By 2010, the IT profession will split into four domains of expertise: technology, information, process and relationships (0.7 probability). User Companies IT Vendors and IT Service Providers Technology Infrastructure and Services Information Design and Management Process Design and Management Relationship and Sourcing Management 2010, 50%2010, 15%2010, 25%2010, 10% 2010, 40%2010, 30%2010, 20%2010, 10% 2005, 65%2005, 5%2005, 10%2005, 20% 2005, 70%2005, 5%2005, 15%2005, 10%

6. Which Knowledge Should You Emphasize for Each Domain? Emphasized Knowledge Technical knowledge How does this technology work? Business-specific knowledge What makes this company tick? Core process knowledge What processes make this area unique? Industry knowledge What characterizes this sector? 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

7. Domain 1: Technology Infrastructure and Services Enterprise architecture Infrastructure –Networking –Operations –Desktop computing –Security –Wireless and mobile –System integration Applications –Programming, coding –Application design –Web services development Emphasized Knowledge Technical knowledge Business- specific knowledge Core process knowledge Industry knowledge 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

8. Domain 2: Information Design and Management Information integration Information design –Data warehousing –Data management –Internet design –Data mining –Database administration Information management –Business intelligence –Knowledge management –Taxonomy and ontology –Content management –Privacy Emphasized Knowledge Technical knowledge Business- specific knowledge Core process knowledge Industry knowledge 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

9. Domain 3: Process Design and Management Business process –Business analysis –Business process modeling –Workflow modeling Operational processes –Business continuity –Quality, continuous improvements –Service portfolio design Project management Innovation management Some processes drive innovation and differentiation, others support established operations and standards. Emphasized Knowledge Technical knowledge Business- specific knowledge Core process knowledge Industry knowledge 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

10. Domain 4: Relationship and Sourcing Management Internal relationships –Business relationship management –Demand, supply analysis –Shared-service alliances –Resource management External relationships –Service provider relationship management –Process partnering –Vendor management Customer experience Emphasized Knowledge Technical knowledge Business- specific knowledge Core process knowledge Industry knowledge 0%102030405060 Technology Infrastructure and Services Information Design and Management Relationship and Sourcing Management Core Process Design and Management

11. Behavioral Competencies Fuel All Domains Information Design and Management Technology Infrastructure and Services Process Design and Management Relationship and Sourcing Management n Driving Change n Demonstrating Initiative n Understanding Finance n Understanding Business Practices n Analyzing External Trends n Focusing on Results n Building Alliances, Networks n Behaving Ethically

12. n Global Expansion n Mergers & Acquisitions n Work & Home Integration n Compliance & Regulation n Citizen-Centric Services n Consumer Services n Leisure & Entertainment n Education & E-Learning n Biotechnology n Healthcare Domains and Knowledge Feed Many Programs, Many Sectors Information Design and Management Technology Infrastructure and Services Process Design and Management Relationship and Sourcing Management

13. Specialist, Generalist, Versatilist Versatilist Scope of roles and assignments Depth of skill Specialist Generalist

14. Versatilists Reflect Diverse Perspectives, Experiences Contextual Orientation Capacity for Generating Future Business Value High-Value "Sweet Spot" The Versatilist Historical Sweet Spot The Specialist Local Knowledge Roles and Experiences Aptitude Industry, Process Leadership

15. Building High-Value, High-Context Experiences Degree of Difficultly in Re-skilling & Sourcing Skill Sets (e.g., SAP, Web services,.NET) Leadership (e.g., change sponsor, business driver, Six Sigma leader, business process expert) Capacity for Generating Future Business Value Role Experience (e.g., project manager, relationship manager, service manager, business analysts) Strategic Disciplines (e.g., portfolio management, financial analysis, process modeling, architecture, service quality) Contextual Orientation Technical Certification

16. 1.Emotional self-awareness 2.Accurate self- assessment 3.Self-confidence A. Self- awareness 1.Self-control 2.Self-discipline 3.Trustworthiness 4.Adaptability 5.Achievement orientation 6.Initiative B. Self- management 1. Empathy 2. Organizational awareness 3. Service orientation C. Social awareness 1.Visionary leadership 2.Influence 3.Developing others 4.Communication 5.Change catalyst 6.Conflict management 7.Building bonds 8.Teamwork and collaboration D. Relationship management Source: D. Goleman The Behavioral Competencies of Emotional Intelligence Gain Ground

17. Understand What Makes You Tick What differentiates you? What should you hold on to? What must you develop or learn? What excites you? Stimulates you? What keeps you clothed and fed?

18. What technologies are emerging? What industry sectors are growing? What new roles are emerging? How will global markets affect IT? Where should I cast my die? Be a Scout: Orient Yourself to Industry, Technological and Social Trends What's happening to this industry? How are consumer behaviors affecting IT? What's happening in online services? Consumer electronics? What kind of education is required? Where Am I Headed?

19. Tap Into Knowledge, Social and Learning Networks

20. Understand Which Employment Model Suits Your Priorities One Employer Multiple Employers One Assignment Multiple Assignments Traditional Model Advantage Specialization Consistency of practice Disadvantage Limited experience Little exposure to ideas "Deployee" Model Advantage Versatility Learning Breadth of experiences Disadvantage Lack of focus Engagement Model Advantage Breadth of experience Exposure to ideas Disadvantage No sense of home End result not seen Outsourcing Model Advantage Deepening expertise Process, industry focus Disadvantage Boredom Lack of opportunity

21. Recommendations: Where Do You Go From Here? Choose which domain of expertise best suits you. Learning and relationships will fuel growth. Figure out what appeals to you. Look at industry segments, business processes, service delivery models and company size. Look outside the world of business IT for new challenges and emerging roles. Network! Tap into professional, personal and social networks. Keep an objective eye on your career path: Are you doing what you want to do?