1. For Learning, Training, and Certification Best Practices By: Helga DeSousa

2. Best Practices The Different Modes How the Content will The Goal/Outcome of Learning be presented for the trainee(s) i.e. Hands-on Learning i.e. Onlinei.e. Six Sigma Learning Training Certification

3. Demographic of Employees Generation X: 1960 and early 1980s Experienced diversity and Open to New Ideas Generation Y (Millennials): Mid 1980s and year 2000 Grew up with technology and mostly tech savvy

4. ROI of Training “Study by ASTD showed that "leading-edge" companies trained 86 %of employees while "average" companies trained only 74 %.” “Companies that invest the most in workplace learning, … yielded higher net sales per employee, higher gross profits per employee, and a higher ratio in market-to-book values. “ -Business Know How.com

5. Learning Best Practices Best practices in Learning : “According to webinar presenters, best practices in L&D (for maximum ROI) are: Aligned to organizational objectives Self-paced and learner-focused Designed to embed learning into workflow Granular, bite-sized, chunked learning Delivered via a multi-media approach – using a blend of delivery methods to suit learning preferences and learner’s needs “ - from elearningindustry.com website

6. Best Practices Learning Modes ELearning Webinars On Demand Instructor Led Coaching Classroom Mobile Multi device Learning Hands-On Practice Experiential Social Learning Discussion Forums Wiki

7. Blended Learning Report, 2013

8. Benefits of Blended Learning Give Exposure to use of new technologies Cater to different Learning Styles Help fill in any learning gaps Be flexible to change format

9. Considerations Must be appropriate to Learning Outcome/Goal Address needs of Learners (Time, Geography) Each Mode need to serve a purpose Team Design to Combine Expertise for each area

10. Training Best Practices Best practices in Training : Training needs to be Strategized: Learning Objectives align with Business Objectives Set Criteria for Success- Outline Training Initiatives/Timeframe Training Program Should be Supported by Existing Company Structures Training Should be Driven by Many Channels: “Blended Learning” (Right Way, Right Time, Right Cost) Learning by Doing and Shared Accountability: “Experiential Learning” - from trainingindustry.com website

11. 2015 BEST PRACTICE AND OUTSTANDING TRAINING INITIATIVE AWARD WINNERS GENENTECH INC 1:1 Career Consulting Learning Labs- Webinars/In Classrooms Career Assessments (Online Personal Assessments) Career Minute- Short Online Videos on Career Insights 92% Retention 82% More Engaged 97% Value 1:1 Career Consulting IRON MAN INC. Train the Coach Curriculum Blended Learning: Simulations and ELearning 250 Learning Station Computers on the Field Reduced Record Discrepancies by 50% Reduced turnover from 1.8/mth to.36/mth Increased Engagement by 23% Trained 400 Certified Coaches WALGREENS Facilitated Instruction Action Learning Projects Six Exec Coaching Sessions Community of Practice- Social Learning “Teach Back Resources” LWW Alumni Network- Continued Learning and Networking 2.6% increase in sales 80% increase in Vendor Agreement Execution Shareholder up 60% from 2013 - www.trainingmag.com

12. Best Practices Certification According to the Needs of the Trainees: Six Sigma, PMP, CIM etc. Backward Design to abide by the Certificate Standards: Number of Training Hours, Content, Certification Test In Line with Organizational Policies and Company Business Plan

13. 2014 Annual Report Invest In and Develop Our People “We will make sure that our employees have the right training, development and work environment. Taking care of our people has always been central at Rogers, but the truth is that we haven’t been investing sufficiently in their training and tools; this is particularly true with front-line and customer facing staff. However, things are chang- ing and we’re clearly on the right track. In November, Rogers was recognized as one of Canada’s Top 100 Employers under an annual survey of 3,250 companies.” -Rogers Communications Inc. Annual Report 2014, p.2

14. Recommendations Blended Learning: Existing and New Technologies Custom Training Sessions according to Trainee (Experience, Needs, and Function) Segmented/Graduated Training Program Follow up for ROI on Success of the Program

15. 1. What is the approach you wish to have in making sure to have success within the team? Build a Team Environment Keep Communication Channels Open with the Team Foster a Culture of Respect Evaluate Training Approaches Coach Team Members Meet with Team Members on a Consistent Basis Get Feedback and Find Solutions to Improve

16. 2. What will be your priorities to come and challenges expected? My Priorities to come: Get to know the Team Learn about Rogers Training Programs, Policies, and Processes Do Research for Training Content Required Meet with Subject Matter Experts My Challenges expected: Don’t see them as big challenges, but nevertheless, there will be a learning curve with: Getting to know the Company, its Culture, Processes, Policies Another challenge is not yet having that working relationship with other departments at Rogers.

17. References Gogos, Roberta. "Best Practices in Learning and Development." 05 Aug 2014. elearningindustry.com. Article. 24 July 2015. Kineo and The Oxford Group. "Blended Learning- Current Use, Challenges, Best Practices." Research. 2013. Document. Rogers Communications Inc. "2014 Annual Report." 2014. Document. Smith, Gregory P. "Training and Development Leads to Higher Productivity and Retention." 2015. Businessknowhow.com. Article. 24 July 2015. Thomas, Mark. "Training Best Practices and Organizational Success." 01 March 2012. trainingindustry.com. Article. 24 July 2015. Training Magazine. "2015 BEST PRACTICE AND OUTSTANDING TRAINING INITIATIVE AWARD WINNERS." 2015. trainingmag.com. Article. 24 July 2015.