1. BPM/NPC Mentor Brown Bag 25 Jan 2012 B. L. WENGER CAPT USN CPI/LSS Concept of Operations Overview

2. CONOPS Content 1.Intent and Direction 2.Process Improvement Team members 3.Project Selection Process 4.Project Deployment Process 5.Communications 6.Redeployment 7.Training and Certification 50 BPM/NPC personnel have received Greenbelt Training; 13 of 14 PERS codes have at least one employee GB trained 1.Be change agents 2.Be analytical 3.Be recommended by their DH 4.Be able to complete two projects before PRD 5.Be ready to sign a letter of commitment Greenbelts should (para 3.6.2): BPM/NPC LSS/CPI APPROACH

3. Identify organization’s high- level goals and targets Compare desired performance with actual Goals and targets for all business functions Desired performance vs actual performance Identify key L1 processes based on risk/return/goal analysis Rank and prioritize potential opportunities Communicate ranking results and seek ELT consensus Develop charter and Launch Six Sigma project Identify key L2 processes based on risk/return/goals Brainstorm on potential improvement opportunities Review Strategic Plan Criteria A project is chosen based on one or more of the following reasons: 1. Significant or unexplained variation in the process; 2. Root cause of major problem not readily apparent; 3. Complex problem, lengthy processing time, requires significant resources; 4. Significant quality problem; 5. Test failures without obvious cause; 6. Significant data analysis required to understand problem. Top-down Approach Projects lead to skill development which lead to process improvement results Project Selection Criteria

4. Continuous Performance Improvement Management System (CPIMS)  What is it? –Web-based CPI project management and tracking application –Per SECNAVINST 5220.14, CPIMS will be used to document, track and communicate the status of CPI projects and initiatives.  Why is it important? –Shares process improvement across the Navy –Replicates best practices –Captures benefits –Provides visibility and accountability DON Standard System/Tool for CPI Mgmt Visibility & Accountability Project Tracking & Managing Benefits Metrics Collection Belt Basic Data Tracking Data & Document Sharing Knowledge Sharing Acceleration & Best Practice Replication CPIMS

5. DON-Wide Metrics 01Jun - 31Dec11 Source: CPIMS Completed Projects by Major Command

6. Echelon II and III commands can now retain associated savings from CPI initiatives - Deputy Under Secretary of the Navy for Business Operations and Transformation memo of 16 May 2011 Continuous Process Improvement is one of the eight major components to the DON’s business integrated management system. - Department of the Navy Business Transformation Plan…FY2011 No government personnel will lose their employment as a result of process improvements realized through the Lean implementation. - BPM/NPC LSS CPI CONOPS Leading Change