1. 1 General Education Office BUSINESS ENGLISH LA.231/LA.331/LA.3501 Unit 7: People

2. 2 What can you see ?

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4. 4 Which seems to be leaning more?

5. 5 Rorschach inkblot test personality characteristics and emotional functioning บุคลิกภาพ (Personality) การเสริมสร้างบุคลิกลักษณะบุคคลมี 7 ประการ คือ 1. The way you look ( การมอง ) 2. The way you dress ( การแต่งกาย ) 3. The way you talk ( การพูด ) 4. The way you walk ( การเดิน ) 5. The way you acts ( การแสดงท่าทาง ) 6. The skill with which you do thing ( ทักษะในการ ทำงานในหน้าที่ ) 7. Your health ( สุขภาพ ) Attitude แนวคิด Behaviour พฤติกรรมมนุษย์

6. 6 BETARI Box Model

7. 7 Objectives By the end of this class you should be able to… 1. 1.Describe people and their characteristics 2. 2.Be familiar with the past simple in negatives and questions 3.Use question forms with modal verbs

8. 8 Describing People A) Vocabulary Match the statements (1-10) to the adjectives (a-j). TheyThey are 1 like to spend time with other peoplea) ambitious 2 want to reach the top of their careerb) creative 3 have a lot of new ideasc) hard-working 4 do what they promise to dod) motivating 5 are usually calme) helpful 6 spend a lot of time doing a good jobf) punctual 7 like to be on timeg) relaxed 8 encourage other people to work wellh) sociable 9 are good at making things worki) practical 10 like to do things for other peoplej) reliable

9. 9 Describing People B) B)Using the adjectives from Exercise A, complete this Human Resources report. Maria Karlsson Maria is good in a team and she gets on well with her colleagues. She is extremely _sociable__________. She is never late for meetings – she is always ___________. She is very ____________; she always meets deadlines. She is in the office at 8.00am every day and often stays late – she is very ______ __________. She is also a very ___________ person with a lot of ideas for the future of the company. creative punctualreliable hard working

10. 10 Listening – A bad manager A) A)Costas Siris is a Director of Margetis Bank. He is talking about one of the bank’s previous office managers. Listen to the first part of the conversation. Decide whether these statements are true or false. 1 1Joe was too ambitious. 2 2He didn’t often say ‘Thank you’ to his employees. 3 3He didn’t stay at Margetis Bank for five years. 4 4He left because international companies had many problems. false

11. 11 Listening – A bad manager B)Listen to the second part of the conversation and complete these notes. 1 1_________ there anything good about Joe? 2 2He didn’t often _________ promises, but when he _______ to do something, he did it. 3 3He __________ a bad manager, but he __________ a bad person. C) Work in pairs. Tell each other about an ex-colleague or ex- manager who was not easy to work with. Was makepromised waswasn’t

12. 12 Language Focus – Past Simple: negatives and questions For negatives and questions in the past simple, we use the auxiliary did (didn’t) and the infinitive form (v1) of the verb. You didn’t like your colleague. Did he leave the company? Why did he leave the company? Note the form with the verb to be. Was he a good colleague? No, he wasn’t.

13. 13 Language Focus – Past Simple: negatives and questions Put these words in the right order to make sentences from the conversation with Costas Siris on page 63. Negatives 1 Many / like / didn’t the Office Manager / employees. Many employees didn’t like the Office Manager. 2 2didn’t / staff / motivate / He / his /. 3 3solve / how / to / know / problems / didn’t / He /. 4 4He / a / wasn’t / person / bad /. He wasn’t a bad person. He didn’t motivate his staff. He didn’t know how to solve problems.

14. 14 Language Focus – Past Simple: negatives and questions Put these words in the right order to make sentences from the conversation with Costas Siris on page 63. Questions 5 5What kind / with / did / him / have / of problems / employees What kind of problems did employees have with him? 6Margetis Bank / he / How long / at / was / ? 7he / did / Why / leave / ? 8Joe / Was / good / there / about / anything / ? Was there anything good about Joe? How long was he at Margetis Bank? Why did he leave?

15. 15 Language Focus – Past Simple: negatives and questions Correct one mistake in each line of this message. Maris, I’m sorry. I’m having a bad day. I didn’t sent the report1 send__ out, and I not check the figures. I didn’t get to the bank2 ______ on time, and I didn’t phoned the suppliers. I tried to call you3 ______ this morning, but you not answer. I think I need to go home.4 ______ Read the extract below. The write question with each of the following words. Why How long What When Where Monica grew up in France. She studied Italian at university in Paris. Then she worked in Italy for four years from 1999 until 2003. She left Italy because she wanted to study English. She went to London in 2003. Where did Monica grow up?

16. 16 Language Focus – Question Forms We form questions which can be answered with yes or no in two ways. With be, a modal verb (e.g., can) or an auxiliary be / modalSubject He is ambitious.Isheambitious? She can see us now.Canshesee us now? They’ve got a lot of work.Havetheygot a lot of work? With all other verbsForm of do (or other auxiliary) Subject Anna likes Madrid.DoesAnalike Madrid? Joe left the company.DidJoeleave the company?

17. 17 Language Focus – Question Forms All other types of questions start with a question word such as why, where, when, how, etc. Questio n word Form of do, be, modal or auxiliary Subject She works hard.Whydoesshework hard? He went away.Whendidhego away? They were stressedWhyweretheystressed? AHow much do you know about Bill Gates? BWork in pairs. Read the article on page 66, then write questions to complete the quiz on page 67. CListen and check, then answer the questions.

18. 18 Skills – Negotiating: Dealing with problems A) A)Work in Pairs. Discuss which of these suggestions you agree with. When two people negotiate a solution to a problem, it is a good idea for them to: 1) describe the problem in detail. 2) smile all the time 3) give reasons if they have to say ‘no’ 4) speak quietly 5) find a solution immediately

19. 19 Skills – Negotiating: Dealing with problems B) B)Sophie Bond is a Warehouse Manager. She is talking to Jacques Martin, a Director of the company. Listen and answer thee questions. 1What time do Sophie’s staff leave work? 2What does Sophie suggest? 3When will Jacques get back to Sophie? C) C)Listen again and complete these extracts JacquesI understand 1 what you’re saying, Sophie, but it’s just not possible. We ______ 2 hire any more staff at the moment. We don’t have the money. SophieI can’t accept ________ 3. I told you months ago that my staff work _______ 4 hard. JacquesI don’t know. It’s not _______ 5 to get the right kind of staff. I ______ 6 train them. Even __________ 7 part time worker would make life easier for us.

20. 20 Skills – Negotiating: Dealing with problems Useful language EMPLOYEEMANAGER Describing the ProblemResponding There’s too much….I’m sorry but ….. There isn’t enough…I understand but …… Emphasising the problemExplaining the reasons It’s really important …..The problem is …….. We need to …..The reason is ……. Making suggestionsResponding Why don’t you….?OK, I’ll think about it. We could …..All right. I’ll get back to you. Useful language EMPLOYEEMANAGER Describing the ProblemResponding There’s too much….I’m sorry but ….. There isn’t enough…I understand but …… Emphasising the problemExplaining the reasons It’s really important …..The problem is …….. We need to …..The reason is ……. Making suggestionsResponding Why don’t you….?OK, I’ll think about it. We could …..All right. I’ll get back to you.

21. 21 Skills – Negotiating: Dealing with problems A) A)Work in pairs. A sales rep wants a new car because, but the manager refuses to give him/her one. Make a list of possible reasons. The sales rep wants a new car because… The manager doesn’t want to give him / her a new car because … B)Work in pairs. Role-play the situation in Exercise E. Student A: turn to page 135.Student B: turn to page 141.

22. 22 Summary During this class you have been able to… 1. 1.Describe people and their characteristics 2. 2.Be familiar with the past simple in negatives and questions 3.Use question forms with modal verbs

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