1. FAIRHILL MEDICAL PRACTICE Patient Survey 2012 Results

2. How the survey was undertaken Postal: 1% of Practice list size invited to complete survey Random selection of Patients Age range from 18 - 85 Waiting Area: Patients invited to complete survey whilst waiting for their appointment Random selection of Patients Age Range - Various

3. How many Patients responded….

4. TOTAL COMPLETED RESPONSES = 205

5. Response Breakdown Per Site

6. A) Appointments at the Surgery

7. A) Appointments at the Surgery…cont

8. B) Getting through on the phone

9. B) Getting through on the phone…cont

10. C) Seeing a Doctor

11. D) Arriving for your appointment

12. D) Arriving for your appointment…cont

15. E) Opening hours at the Surgery

16. E) Opening hours at the Surgery…cont

17. If Yes, when would you like to see it open? Some of the responses…. ‘Before 8am or after 6.30pm’ ‘Late appointments mid-week i.e. evening’ ‘Lunchtime’ ‘After 6.30pm’ ‘Evenings would be preferred after 6pm’ ‘few hours at weekend’ ‘Weekend, evenings’ ‘Weekends, after 6.30pm ’

18. F) Seeing a Doctor at the Surgery

19. G) Seeing a Nurse at the Surgery

20. H) Reminder / Missed Appointments

21. H) Reminder / Missed Appointments…cont

22. I) Other Services If you would like the Surgery to cover other services please list these in the box below Some of the responses…. ‘Physiotherapy, podiatry, occupational therapy’ ’Chiropody’ ‘Weight loss and diabetes for younger patients’ ‘ENT Gynae and thyroid Services’ ‘Sexual health tests’ ‘Might be easier not to have to go to Kingston Hospital for Sexual Health Services’ ‘Eye tests’ ‘*Physiotherapy FOR ALL * sports injury clinic’

23. J) Your Overall Satisfaction

24. J) Your Overall Satisfaction… cont

25. K) Some questions about you (Patient Demographics)

26. K) Some questions about you (Patient Demographics)…cont

30. Any Other Comments ….I am very happy with the service the practice delivers. Since living in the area the care my husband and I and my two sons have received has been excellent. Many thanks to all the staff ….It would be useful if you had a disabled bay at your surgery or could one nearby on the road. ….Is it necessary to have the radio on in the waiting room at the Fairfield practice? I find this isn't at all relaxing and would prefer silence. …Just Thank You for helping me ….Well done. Please keep up the good / excellent work. I wish you good health, long happy lives; may the good lord bless you. ….Thank you Dr Van Mellearts

31. Any Other Comments…cont ….I think the surgery should have more than one phone number as you cant get through - it takes a very long time ….Might be nice to have water machine, just helps relax, calm and helps with coughs ….Would be good to have accessible entrance at the front door, I have seen many people struggle to get in. ….Drs should be more friendly and unbend a little ….Very happy with service thanks. Email cancellation would be useful. ….I have the highest regard for the practice especially Dr Kennaugh who will be very much missed ….Car parking