1. Bo2013 Board Retreat Orlando

2. Agenda Items Atlanta 2  Financials  Membership  Rebranding  Programs  Issues  Education  Meetings

3. Financials – Budget Comparison Atlanta 3 –See Spreadsheet Detail

4. Financials - Income Atlanta 4 Previous Year Comparisons August 2012/2013  Membership Dues – No Change  Agent Programs – Up 200% (to $1,883)  Rebill Programs – Up 186% (to $81,322) Gross Margin Up (7% from 5%)  ATT – Down 17% (to $87k from $104k)  Total Income – Up 10% (5% w/o Conferences)  Gross Income – Down 1% (8% w/o Conferences) Rebill Income Replaces ATT Income with less Margin

5. Financials - Expenses Atlanta 5 Previous Year Comparisons August 2012/2013  Increases in Printing, SaaS, Travel, www.fispa.org, Credit Cards, Bank Fees, Postage/Shipping, Taxes www.fispa.org  Decreases in Event Planner, Membership Director, Order Processing Admin., Other Personnel, Office Supplies  No Change ED Compensation  Net 12% Increase

6. Financials – Net Income/ Loss Atlanta 6 Previous Years 2010 + $20k 2011 + $57k 2012 + $20k Current Year 2013 YTD +$37k 2013 Forecast $24k (?) on a Budget of $10k Fall Conference, Capital Expenses

7. Conferences Atlanta 7 Previous Year Comparisons August 2012/2013  Net Profit Down $1,653 to $5,785  Income of $34,279 (up from $22,594)  Expenses of $28,494 (up from $15,156)  Does not include Fall Meeting  Chicago 2012 lost $14k (?)  CompTel Orlando 2013 will cost $10k (?)

8. Membership & Marketing Atlanta 8

9. Membership & Marketing Atlanta 9  2013 (194)  Net + 3 Service Providers (150) +2 Vendors (44) +1

10. Membership & Marketing Atlanta 10  2013 Churn to date  Overall 8.8% Service Providers 6% Vendors 18%

11. Vendor Logo Board (12/31/12) Atlanta 11

12. Membership & Marketing Atlanta 12

13. Market Potential Atlanta 13 Data Centers ?? CLECs 40 of 685 (6%) ISPs 110 of 480 (23%) Vendors 100 of 1000 FISPA 150 of 1,165 (13%) ILECS Cablecos Muni Cellular Apps’ VoIP/PBX Cloud IT/MSPs Agents Resellers 10,000’s MDU Providers

14. Other Market Strategies Atlanta 14 Rebranding Industry Calendar FNAP Regulatory/Advocacy CompTIA (recommendation to team with them) Media Partnership(s) Communities o Cloud Services o ASCII o Technology Channel Association

15. 1994 Atlanta 15

16. Rebranding - Done Atlanta 16 Website Changed Pop Up Banners Changed FISPA never to be defined again ISP never to be defined again Announced Atlanta Meeting Membership Mailers with new image September

17. 2013 Atlanta 17

18. Rebranding - Pending Atlanta 18 Stationary Folders Note Cards Business Cards dba ‘FISPA’ in the state of FL Update D&B

19. Web Enhancements Atlanta 19 www.fispalive.com to new imagewww.fispalive.com HOW To WiKi New Membership Rates  Day/Week Pass “Where We Are” Membership dbase

20. Marketing Atlanta 20 dbase mailings for each meeting Dbase mailings for programs SEO www.fispa.org & www.fispalive.comwww.fispa.orgwww.fispalive.com Refer a Friend Now Includes Free Membership for Vendor Programs Tradeshows & Events  ITEXPO  COMPTEL  FTTH Council  Channel Partner

21. Meetings 2014  March 19 – 21 (week of): FISPA’s Spring Meeting in Nashville, TN  June 16 – 18: FISPA’s Summer Meeting – Simmering Service Provider Summit in Atlanta, GA  October 5 – 8: FISPA @ CompTel in Dallas, TX 2015  March 18 – 20 (week of): FISPA Spring Meeting in Orlando, FL  June 17 – 19: FISPA’s Summer Meeting – Simmering Service Provider Summit in Atlanta, GA  Fall 2015 TBD Service Provider Forum 2013 21 ? 2014 Board Retreat ?

22. Issues & Opportunities  AT&T ROAR Report –Digiport  Cox Cable Modem Agreement  ATT ASE Agreement  Expanding Buying Agreement Programs  New Members  Cellular Data Plans Sprint ATT Service Provider Forum 2013 22

23. ATT  Account Management – Good –Tuesday Open Mic Calls –Disputes handled Promptly  New Programs – Slow –ASE, AVOICS, Mobility  Current Programs – Overall Down 28% –MegaLink Down 58% –MIS Up 10% (WE Made Our Commitment) –Retail/Agent Promo –Inward Only Business Line Down –MetroE Down 30% –Charter Up 30% –Cox Up 200% –DSL New  ROAR Report = 1 Account Service Provider Forum 2013 23

24. Cellular Data Plans  Sprint –Through PowerNet Global Discounts 25-40% No Start Up Fees for the first 10 accounts/Risk to FISPA Member Deposits $250 to start program (goal = 5)  ATT –Partnership Program Small (10% discounts) Service Provider Forum 2013 24

25. Agent/Affinity Programs  Current –NiTel –Enrollment First –Telx  Pending –PowerNet Global Service Provider Forum 2013 25