1. In Motion Conference Changes in National Clinical Practice Susan Gold OT Team Lead WestMARC April 13 th 2010

2. Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology

3. Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology

4. Southeast Mobility and Rehabilitation Technology (SMART) Services Feedback / Information User Satisfaction Survey - Feedback Board located in SMART Centre Reception other developments around SMART Website and Project Newsletter

5. User’s and Carer’s Forum Established Steering group established Forum established (60 members) Inaugural meeting held October 2009 1 st newsletter issued (Feb 2010) 1 st Open day planned for May 2010 Identified as a priority group by NHS Tayside

6. Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology

7. Waiting times

8. Waiting List Reduction Working smarter More staff One Stop Shop

9. Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology

10. Southeast Mobility and Rehabilitation Technology (SMART) Services Fife Satellite Clinic Lynebank Hospital, Dunfermline Service Users involved in Design Large Clinic Room with overhead hoist Workshop for minor repairs and adjustments ‘Wheelchair Shop’ – storage for selection of chairs and equipment Looking at developing a similar clinic in NHS Borders

11. Improved Access to Services Any registered healthcare professional can refer into the services Referral forms in the process of being updated Training of referrers to the services Ongoing education of referrers.

12. Southeast Mobility and Rehabilitation Technology (SMART) Services Referral Form LEAN Event Universal referral form for all services Developing Training DVD/Podcast for Social Work OTs on completing the Form

13. Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology

14. Updating National Wheelchair Fleet All services agreed what chairs were considered old equipment and what these should be replaced with.

15. Changes in Clinical Practice Better User Information and Engagement Reduction in Waiting Times Improved Access to Services Modernising Wheelchair Fleet Improved Repair and Maintenance Better Access to New Technology

16. Changes in Clinical Practice in 5 Wheelchair Centres in Scotland User Engagement Reducing waiting lists Improved access to services Improved wheelchair fleet Planned Preventative Maintenance New wheelchair technology

17. New National Repair Targets Urgent repairs 75% in 1 working day Routine Repairs 90% in 5 working days

18. Planned Preventative Maintenance Highland service have PPM for all chairs on issue Most other services are focussing on Power Chairs

19. Changes in Clinical Practice in 5 Wheelchair Centres in Scotland User Engagement Reducing waiting lists Improved access to services Improved wheelchair fleet Planned Preventative Maintenance New wheelchair technology

20. Change in Issue Criteria Relaxed eligibility criteria for powered wheelchairs –Dual Control Power Wheelchairs –Attendant Control Power Wheelchairs

21. Improved Technology Better power chair products Improved standard wheelchairs Access to better energy efficient product