1. e-Guidance in career development Innovatory solutions for inclusive and efficient eGuidance services Cristina Cogoi Coherence, Co-operation and Quality in Guidance and Counselling IAEVG International Conference 2009 05.06.2009, Jyväskylä (Finland)

2. Page 2 22 THEMATIC SESSION KEY WORDS

3. Page 3 33 Strengthening participation Putting in place key enablers High impact services Making efficiency & effectiveness a reality No citizen left behind The context The EC strategy i2010 strategy - European Information Society 2010. Building on the Manchester Declaration from the 2005 Ministerial eGovernment Conference 5 priorities

4. Page 4 44 The context The EC strategy eGovernment is most successful when coordinated widely across the public sector at different levels – European, national, regional, local – as well as requiring the constant commitment and synergy of the main relevant players Governments Private sector Civil society

5. Page 5 55 Inclusive eGovernment Riga Declaration on e-Inclusion of June 2006 Member States should now put in place multi-channel service delivery strategies Sustainable models for inclusive public services for administrations more efficient – quicker – and also more effective through the use of the ICT

6. Page 6 66 Riga goals and Lisbon Strategy One of the Riga’s goals by 2010 Improvement of the economic welfare and employment in Europe thanks to the promotion of an open and digital economy That meets the objectives of the Lisbon Strategy Improve Innovation and Investment in ICT research in order to support growth and jobs through a wider adoption of ICT Have an Inclusive European Information Society focused on reaching better public services and quality of life "Transforming Public Services"

7. Page 7 77 Some target groups that cannot benefit from e- guidance activities Users preferring face-to-face contacts in advice and help situations Citizens with a low employability profile and needing the face-to- face support of a guidance practitioner Citizens with no digital literacy People living in isolated areas with poor Internet connections

8. Page 8 88 Some target groups that can benefit from e- guidance activities “Shy” users preferring the intermediation of ICT-based tools than direct relationship with a practitioner Social challenged citizens as school drop-outs Citizens with little flexibility in time: workers, women with children Citizens with reduced mobility capacities: people with health or physical mobility problems, seniors Citizens living in areas with no or few traditional guidance services Citizens living in remote geographical areas

9. Page 9 99 Sophistication All European countries should aim to reach the last level of the sophistication in on-line services, i.e. customisation on users’ needs and interactivity

10. Page 10 10 Needed competences “Sophistication” in delivery requires to e-guidance practitioners Guidance-related ICT competences. The difference is not in the activity but in its performance and affects the quality and efficiency of the e-services delivered Ethical behaviour and professional conduct applied to the use of ICT- based tools

11. Page 11 11 eGuidance: Widening access to lifelong guidance Riga (Latvia), 16 th and 17 th September 2009 6 th European Conference in e-Guidance Co-organised by the eGOS project & the European Lifelong Guidance Policy Network, ELGPN For info www.egos-cip.eu