1. ISE 412: Human Factors Engineering Dr. Laura Moody Fall, 2006

2. Course Goals §Upon completion of ISE 412, students will be able to: l Develop, conduct, and evaluate the results of human factors research. l Develop models of human-machine systems. l Develop information requirements based on understanding of human sensory processing and cognition. l Develop action requirements based on understanding of human response capabilities and limitations. l Design human-machine interactive systems based on appropriate models, information and action requirements, and an understanding of human abilities, limitations, and preferences.

3. ISE 412 - 1 3 In addition, you should be able to … §Listen purposefully. §Observe actively. §Ask questions to gain a deeper understanding. §Use observation and questioning to better understand how people relate to technology and their environment (and vice versa.) §Understand how the concepts you learn in ISE 412 integrate with what you’ve learned, are learning, or will learn in other courses and as you progress in your career.

4. Prerequisites and Grading §Prerequisite: l ISE 311 §Grading l Homework/Labs20% l Paper Review(s)10% l Team Project20% l Exam 115% l Exam 215% l Final Exam 15% l Other 5% §Participation

5. ISE 412 - 1 5 Background: History of Human Factors EARLY DAYS … understanding complexity pervasive human factors LATER …NOW …

6. ISE 412 - 1 6 The Designer’s Dilemma goals constraints priorities requirement s

7. ISE 412 - 1 7 Modern Human Factors Understands That … PEOPLE USE TECHNOLOGY … TO ACCOMPLISH THEIR GOALS … IN THEIR ENVIRONMENT.

8. ISE 412 - 1 8 Related Fields

9. ISE 412 - 1 9 Understanding the Human Factors Problem What information is needed? What is available? How is information obtained / presented? How does the person understand the situation? How does he/she know what to do? What actions are available? How are they initiated? What is the result of the person’s action?

10. ISE 412 - 1 10 Understanding HF in Consumer Products §Hierarchy of User Needs (from Bonapace, 2002) §Examples … safety and well-being pleasure usability functionality

11. ISE 412 - 1 11 ‘Foundational’ Human Factors: 1 st Three Levels “Usability” : the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. (ISO 9241-11) For Example:

12. ISE 412 - 1 12 Towards the ‘New’ Human Factors in Product Design: Adding ‘Desirable’ §“Break out of the ‘sea of white’” §Provide a ‘useful’ and ‘usable’ product. §Meet / exceed consumer needs. For Example: safety and well-being pleasure usability functionality

13. ISE 412 - 1 13 PRM PRODUCTION RELEASE MILESTONE DRM DESIGN RELEASE MILESTONE POS PROJECT OBJECTIVE SUMMARY Identify behaviors, perceptions, beliefs and attitudes Develop user experience map Identify user types / styles of use Develop process maps and/or user models and interaction styles Investigate habits and practices Culture & Lifestyle Identify unmet latent needs/desires Benchmarking IST IDEA SCREEN TOLLGATE HF design requirements Design guidance / recommendation Professional assessment Concept evaluation Benchmarking CONCEPTUALISATION Design guidance Professional assessment Product evaluation Benchmarking Field testing Follow up research Benchmarking CET CONCEPT EVALUATION TOLLGATE BET BUSINESS EVALUATION TOLLGATE POST AUDIT CONVERSIONEXECUTIONPRE IST CSM CONCEPT SELECTION MILESTONE MLM MARKET LAUNCH MILESTONE CUSTOMER Human Factors in the Product Development Process Research Model Define Req’ts. Design Evaluation

14. ISE 412 - 1 14 How HF Fits in the Design of Complex Systems

15. ISE 412 - 1 15 What Happens in Complex Systems? Concept Refinement Technology Development System Development And Demonstration Production and Deployment Operations and Support Pre-Systems AcquisitionSystems AcquisitionSustainment ABC IOCFOC Mission Decomposition Functional Decompositions Top Down Functional Analyses Alternative Manning Strategies User-Centered Concepts of Operation Training Concepts of Operation Display and Control Guidelines Display and Control Reference Model HSI Performance Metrics HSI Requirements Requirements Reviews HSI Plan Review/Acceptance Quantitative Requirements Performance Metrics HSI Documentation HSI Design Review/Certification Usability Test Plans/Testing Test Plan Reviews HSI Software Development HSI Software Validation HSI Software Verification Testing Training System/Documentation Review Maintainability Validation EC Concept Paper CPCR Review ECP Review Concept Refinement Evolution Task Analyses Functional Allocation Manning Analyses Workload Analyses Team and Individual Reqts Personnel Skill Reqts Training Reqts Analysis Training System REQs Requirements Elicitation Fleet Feedback Analysis MPT Effectiveness HSI Test Bed Display Prototyping User Interface Hardware Controls Human Performance Modeling Experimental Design Technology Demonstrations