1. © Copyright 2005 In association with A division of Bytes Technology Group South Africa (Pty) Limited Client logo Partnership Models for Sustainable e-Government Implementation

2. Background  September 2003 : Proposal for Internet and Intranet Corporate Portals  Our SMME approach in the proposal  Our Open Source solution in the proposal

3. Vision  Utilise the portal to achieve the following strategic objectives  Reliability of Portal  Transformation of service delivery  SMME development

4. Teaming Model

5. SMME

6. SMME  Bhukula Projects  4 Team Members  Focused on Web Development  Customer decided on SMME  Initial Training was conducted with Project Management  Inclusion in key client meetings

7. Changes in Process  Comprehensive skills development programme was developed  SMME staff were monitored on a weekly basis  Progress was checked against deliverables  Bi-monthly skills development management meetings were held  Management of staff turn over at the SMME  Learners Recruited  Technical Skills Transfer Plan Implemented  Management Assistance Provided

8. Success  Further Projects awarded to SMME  Initially small  Technical Assistance Provided  Business Analysis and Project Management Skills provided  Working Solutions Implemented

9. Lessons Learnt  SMME’s are SMME’s  Small SMME’s require more management assistance than initially thought  Size of the SMME  Marketing of the SMME  Management of the SMME  “Going Concern”  Payment Terms and Commercial engagement  Managing Scope of SMME involvement with client  Procurement from SMME’s can work  Constant Monitoring and Evaluation is needed

10. Themba Dlomo – Bhukula Projects  Awarded contract through partnership with another ICT Company  First Development SMME in SmartXchange  Required to partner with BSI – Awarded the eThekwini Portal Projects  Frustrated by the partnership - was not working as expected  Internal Skills development not achieved as per expectation

11. Themba Dlomo – Bhukula Projects  New Skills Development Plan implemented  Key staff members sent on formal technology training  Partnership with other SMME’s to solve resourcing issues  Defined process for delivery of new projects was implemented by the BSI/SMME partnership Proven SMME Development Model through PPP that can be replicated