1. Elimination of Hard-Copy Reminder Notices to Past-Due Utility Customers November 22, 2010

2. Legal Requirements Legal Review City Attorney indicates the notices are not an absolute requirement. Due Process is Required before Termination of Services Notice on bill states due date and time period before cutoff Added to invoice and stub Dispute language has been added to bills City must provide adequate advance notice of this change

3. Actual Cost to Send Hard-Copy Reminders

4. REMINDER NOTICES Agencies NOT sending REMINDER NOTICES NAME OF ENTITY City of Tallahassee Utilities City of Quincy Ocala Electric Utility Do you send out 1st reminder notice? NO Propose Elimination of Reminder Notices City of Leesburg Do not send Reminders Notification will be placed on original bill with due date and subject to interruption 10 calendar days from due date. Agencies sending REMINDER NOTICES City of Leesburg City of Mount Dora Progress Energy SECO Fort Pierce Authority JEA City of Bushnell

5. Is the process working for others? NAME OF ENTITY City of Tallahassee Utilities City of QuincyOcala Electric Utility How long has it been since your company sent out reminder notices? 2002Never Offered to Customers 2001 Do you feel it's a good working process for the customers? YesN/AThe back of the bill has due date, 5 day grace period and the cut off date If not, what would you recommend as changes? NoneCustomers are acclimated to the process. None

6. Proposed Implementation Plan Notification to Customers 3 months prior to implementation Post flyers in customer service area Monthly messages on bills Inserts in bills and print on backside of envelope flap Note on current reminder letters sent to customers Lake Front TV Post on web page Campaign to collect phone numbers we do not have in system Ongoing Communication Give to all new customers upon initiation of services Include in customer service telephone HOLD message Effective Date: February 1, 2011