1. Where Is RIM Heading? Where Is RIM Heading? Discouragement Is NOT An Option H. Larry Eiring, CRM, FAI Littler Mendelson, P.C. July 16, 2009

2. You Need To Know What Every Business Needs.... Instantaneous, efficient access to necessary information Instantaneous, efficient access to necessary information Ability to communicate with anyone, anywhere quickly Ability to communicate with anyone, anywhere quickly Simultaneous, unhindered collaboration Simultaneous, unhindered collaboration Informed, fast decision making Informed, fast decision making Compliance to legal statutes and regulations Compliance to legal statutes and regulations Efficient processes that can reduce expense (and frustration) Efficient processes that can reduce expense (and frustration) The best available technology and business practices to serve both internal and external clients The best available technology and business practices to serve both internal and external clients

3. The RIM Fundamentals Have Not Changed Records Classification Records Classification Inventory and Appraisal Inventory and Appraisal Records Retention & Disposition Records Retention & Disposition Business Continuity and Disaster Recovery Business Continuity and Disaster Recovery Life-Cycle Management Life-Cycle Management Record Storage Record Storage Information Retrieval Information Retrieval Records Systems & Technology Records Systems & Technology And Are Still At The Core!

4. Then Something Thing Happened on the Way to the File Room TECHNOLOGY evolved as an enabling tool TECHNOLOGY evolved as an enabling tool Global COMMUNICATION became instantaneous Global COMMUNICATION became instantaneous Real-time COLLABORATION became possible Real-time COLLABORATION became possible Organizational KNOWLEDGE became key to STRATEGIC advantage Organizational KNOWLEDGE became key to STRATEGIC advantage New legal statutes and regulations for records required COMPLIANCE New legal statutes and regulations for records required COMPLIANCE Increasing volumes and types of information demanded value-driven MANAGEMENT strategies Increasing volumes and types of information demanded value-driven MANAGEMENT strategies

5. A Profession Evolving Paper is no longer the leading media for records Paper is no longer the leading media for records New means of communication and collaboration create new types of records New means of communication and collaboration create new types of records Accessibility to information is easier than ever Accessibility to information is easier than ever The merging of electronic information systems have made traditional records management systems obsolete The merging of electronic information systems have made traditional records management systems obsolete

6. Our Visible Future Technology Technology Electronic records management Electronic records management Digital content management Digital content management Communication & Collaboration Communication & Collaboration Message Management – e-mail, text, instant messaging Message Management – e-mail, text, instant messaging Blogs, Wiki’s Blogs, Wiki’s Risk Management & Compliance Risk Management & Compliance Litigation management Litigation management eDiscovery eDiscovery Information Security Information Security Privacy of PII Privacy of PII Business Management Business Management Process Analysis & Integration Process Analysis & Integration Financial Management Financial Management Organizational & Strategic Management Organizational & Strategic Management Program Marketing Program Marketing

7. The “Now” Is Easier Than You Think Strive to understand new records technology Strive to understand new records technology Be familiar with how processes work together Be familiar with how processes work together Assess the strategic value of information Assess the strategic value of information Think ‘efficiency’ and ‘effectiveness’ Think ‘efficiency’ and ‘effectiveness’Then.... Apply the core RIM fundamentals you know and have used all along!

8. Our Lifetime Opportunity Is Here Too much information – not enough time and resources Too much information – not enough time and resources Executives need HELP managing this asset Executives need HELP managing this asset IT can only do part of the job – technology IT can only do part of the job – technology Compliance and Risk Management are ‘new’ areas of concern Compliance and Risk Management are ‘new’ areas of concern Policy, process and technology now are equally important Policy, process and technology now are equally important A realization that managing the information asset requires professional management A realization that managing the information asset requires professional management We should be EXCITED and ENTHUSIASTIC!

9. It’s Time For A New Positive Attitude! Confident Confident Belief in yourself and your abilities Belief in yourself and your abilities Positive Positive Bringing solutions not problems Bringing solutions not problems Collaborative Collaborative The collective effort of the team is most important The collective effort of the team is most important Open minded Open minded No idea is a bad idea No idea is a bad idea Strategic Strategic Think with a global perspective Think with a global perspective Respectful Respectful We are all human after all We are all human after all

10. Break The Cardboard Ceiling And Be A Leader! Confidence - is a must Confidence - is a must Commitment - goes without saying Commitment - goes without saying Courage - to take a reasonable risk Courage - to take a reasonable risk Character – to stand behind your vision Character – to stand behind your vision Credibility – to ensure you are heard Credibility – to ensure you are heard Dedication – to task and people Dedication – to task and people Passion – is the solar fuel! Passion – is the solar fuel!

11. Some Final Thoughts In Summary It’s a challenging market It’s a challenging market Employers are focusing on efficiency & reducing expense Employers are focusing on efficiency & reducing expense The ‘value bar’ has never been higher The ‘value bar’ has never been higher The opportunities have never been greater The opportunities have never been greater Those who have needed experience and can prove their value will stay! ------------------------- Those who are stuck in the past become expendable So...which description fits you today?

12. There Is Help Out There www.arma.org www.arma.org www.arma.org Educational Resources Educational Resources Online Courses Online Courses Podcasts Podcasts Competencies & Self Assessment Competencies & Self Assessment Annual Conference Annual Conference www.icrm.org www.icrm.org www.icrm.org Certified Records Manager Certified Records Manager www.armaedfoundation.org www.armaedfoundation.org www.armaedfoundation.org Free research papers on ‘visible future’ RIM topics Free research papers on ‘visible future’ RIM topics Local ARMA chapters Local ARMA chapters Monthly meetings Monthly meetings Seminars Seminars Local Networking Local Networking Graduate Courses in RIM Graduate Courses in RIM

13. Are You Up To The Challenge? ------------------------------------------- Questions & Comments