2. The Communication Process

3. What is a “process”? Doing things in order

4. The Communication Process SENDER RECEIVER MESSAGE Feedback

5. Model Definitions TermDefinition Sender The initiator of the communication process: sends a message to the receiver Receiver Receives the message; actually does something with it Message What is being sent from the sender to the receiver Feedback The receiver’s response to a message

6. Two Types of Messages 1. Verbal : 2. Nonverbal : The Communication Process Communication using words Communication without words!

7. Messages Verbal Examples? Non-Verbal Examples?

8. Communication Model… MESSAGE Feedback Encoding Decoding

9. Model Definitions TermDefinition Encoding Thinking before you speak; What am I going to say? How am I going to say it? How am I going to send this message? Decoding Filtering what you understand about the message Interpreting what has been “said” Deciding how to respond to the message

10. The Communication Process SENDER RECEIVER MESSAGE ENCODING I always see Jane hanging out with friends at Culver’s. Hi, Jane. Do you want to stop by Culver’s for a burger after school? DECODING Mary told me that John has a girlfriend. I don’t want to get into that mess. No thanks, John. Um, I promised to cook dinner for my kids tonight. FEEDBACK ENCODING DECODING I’d better let him down easy… Whoa, she’s old! I didn’t even realize that she’s married!

11. Model Definitions TermDefinitionExample Channel Means by which the message is communicated; how did the message get from point “A” to point “B”? Interference Stops a message/feedback from getting to its source successfully; two types internal and external. Will happen just before or during decoding.

12. The Communication Process SENDER RECEIVER MESSAGE ENCODING DECODING I always see Jane hanging out with friends at McDonald’s. Mary told me that John has a girlfriend. I don’t want to get into that mess. Hi, Jane. Do you want to grab a burger with me at McDonald’s after school? No thanks, John. I promised to cook dinner for my family, tonight. CHANNEL FEEDBACK INTERFERENCE DECODING ENCODING I’d better let him down easy. Whoa, she’s old. I didn’t realize that she has kids!

13. Communication Model…

15. Usually, monkeys are afraid of loud noises. Did he just say, “Why are we hanging three in a row? Elephants aren’t very smart. The loud noise of the fireworks interferes and stops the message from getting through correctly. Face to Face