1. State Law Resources, Inc. Meeting May 16, 2014

2. 2 1957

3. 3 Jack Taylor Our Founder About Us

4. 4 Corporate Leaders…2014 Andy Taylor Executive Chairman Pam Nicholson President and CEO Chrissy Taylor- Broughton Senior Vice President North American Operations

5. 5 A world-class portfolio of car rental brands

6. 6 Our Customers Want: To know they are important An easy, inexpensive rental process Personalized, individualized service Key motivation: friendly service

7. 7 Our Customers Mid- to upper-market professionals Want: –Ability to choose own car –Bypass the counter “Professionals serving professionals” mindset Key motivation: privileged service

8. 8 Our Customers Self-sufficient and tech-savvy Rent on average twice a year Want: – Best deal – Terrific service Key motivation: price and efficient service

9. 9 Total Transportation Services

10. 10 Legal & Legislative Issues Legal Class Action Suits Negligent Entrustment Liability Legislative Excise Taxes – State & Local Rental Car Laws Liability Laws

11. 11 HOT Legislative Issues Federal Safety Recall Legislation – S. 921 Excise Tax Limitation – HR 2543 State Maryland Liability – HB 730; SB 662 Colorado Rental Car Damage – HB 1187 California Reform – AB 1981 Florida MFR

12. 12 Opportunities Lobbyists in…. – Nearly all 50 states – District of Columbia – Federal Potential Needs… – North Dakota – California (supplementing team) – Puerto Rico (eventually)

13. 13 Interaction – Principal/Lobbyist Decentralized Structure – Lobbyists Hired/Managed/Paid by Local Operations Corporate Consultation – Help recruit lobbyists…when asked – Relationship with competitors and trade group – Identify/Share best practices/messaging – Identify trends – Manage/Process PAC contributions

14. 14 THANK YOU!