1. Organizational Excellence Group UT Austin www.survey.utexas.edu The Real Value ($) in Employee Engagement Surveys Organizational Excellence Group UT – Austin Noel Landuyt, PhD

2. Organizational Excellence Group UT Austin www.survey.utexas.edu About Us Organizational Excellence Group Group of researchers, consultants, data management and organizational specialist at the Univ. of Tx at Austin Working with Government, Industry, and non-profit sector for over 40 years. Dr. Noel Landuyt Actively work with state and local governmental entities in across all sectors. Teach and consult in areas of non-profit management, human resources, organizational theory, and survey research.

3. Organizational Excellence Group UT Austin www.survey.utexas.edu 3 Key Engagement Strategies

4. Organizational Excellence Group UT Austin www.survey.utexas.edu What is Engagement? Fully Engaged Passively Engaged Disengaged Actively Disengaged

5. Organizational Excellence Group UT Austin www.survey.utexas.edu Why Employee Engagement? Industry Standard Service Standard

6. Organizational Excellence Group UT Austin www.survey.utexas.edu LOW Engagement Costs Financial Reasons Why?

7. Organizational Excellence Group UT Austin www.survey.utexas.edu How Do We Know This? Customer Public Service Value Chain Employees Leadership Organization

8. Organizational Excellence Group UT Austin www.survey.utexas.edu Profit & Growth Loyalty Value People Where Did it Come From? Service Value Chain

9. Organizational Excellence Group UT Austin www.survey.utexas.edu Public Service Value Chain Benefits Customer Employees Leadership Organization Clarity of Mission/Purpose Stronger Leadership Retention of Key Personnel Organizational Wide Focus {

10. Organizational Excellence Group UT Austin www.survey.utexas.edu Public Service Value Chain Benefits Customer Employees Leadership Organization Clarity of Mission/Purpose Higher Rates of Satisfaction Retention/Effectiveness Better Customer Service {

11. Organizational Excellence Group UT Austin www.survey.utexas.edu Public Service Value Chain Benefits Customer Employees Leadership Organization Public Confidence Trust Fewer Complaints No Negative Story {

12. Organizational Excellence Group UT Austin www.survey.utexas.edu Employee Engagement Customer Employees Leadership Organization

13. Organizational Excellence Group UT Austin www.survey.utexas.edu Why This Area? Customer Employees Leadership Organization Retention Absenteeism Performance Linkage Customer Linkage {

14. Organizational Excellence Group UT Austin www.survey.utexas.edu What We Measured

15. Organizational Excellence Group UT Austin www.survey.utexas.edu What We Look At

16. Organizational Excellence Group UT Austin www.survey.utexas.edu Case Study Profile Governmental Organization Approximately 1000 FTE Coordinating and Regulatory Highly Educated Workforce

17. Organizational Excellence Group UT Austin www.survey.utexas.edu Case Study Con’t Utilization of Sick Leave Turnover Survey of Organizational Excellence Items 1 2 3 4 5 Strongly Disagree Neutral Agree Strongly Disagree Agree Divided into 2 Groups

18. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Pride In Work No Real Difference (5 hours) Group Average # of Hours of Sick Leave Utilization Dissatisfied63 Satisfied58

19. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Benefits No Real Difference (5 hours) Group Average # of Hours of Sick Leave Utilization Dissatisfied64 Satisfied59

20. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Supervision Difference of 22 hours Group Average # of Hours of Sick Leave Utilization Dissatisfied80 Satisfied58

21. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Organizational Mission Difference of 24 hours Group Average # of Hours of Sick Leave Utilization Dissatisfied81 Satisfied57

22. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Pay Difference of 24 hours Group Average # of Hours of Sick Leave Utilization Dissatisfied74 Satisfied50

23. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Job Satisfaction Difference of 28 hours Group Average # of Hours of Sick Leave Utilization Dissatisfied84 Satisfied56

24. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Valued Employee Group Average # of Hours of Sick Leave Utilization Dissatisfied88 Satisfied54 Difference of 34 hours (approaching a work week)

25. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Ethical Behavior Group Average # of Hours of Sick Leave Utilization Dissatisfied93 Satisfied59 Difference of 34 hours (approaching a work week)

26. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Harassment Group Average # of Hours of Sick Leave Utilization Dissatisfied110 Satisfied59 Difference of 51 hours

27. Organizational Excellence Group UT Austin www.survey.utexas.edu What’s that Cost? Average Salary $52,000 ($25/hour) Harassment 51hrs * $25/hr * 30 employees= -$38,250 Supervisor 22hrs * $25/hr *140 employees = -$77,000

28. Organizational Excellence Group UT Austin www.survey.utexas.edu Findings: Turnover Group Average # of Hours of Sick Leave Utilization Left107 Stayed57 Difference of 50 hours

29. Organizational Excellence Group UT Austin www.survey.utexas.edu All the Cost Calculated Cost Turnover Cost Lost Productivity cost Cost to the workgroup Cost to the customer Attitudinal cost

30. Organizational Excellence Group UT Austin www.survey.utexas.edu Making It Real Soft Measures to Hard Numbers Data Matters Engagement Matters

31. Organizational Excellence Group UT Austin www.survey.utexas.edu Customer Employees Leadership Organization

32. Organizational Excellence Group UT Austin www.survey.utexas.edu Thank You! Organizational Excellence Group The University of Texas at Austin Noel Landuyt nlanduyt@mail.utexas.edu