1. Engineering Faculty Council Ray Darling - Registrar April 21, 2015

2. Overarching Goal “We make academic dreams come true” Three principles: –Academic Integrity –Student-Centred Approach –Employee Satisfaction

3. Academic Integrity Data Steward for UG data Ensure admission standards are met Ensure progression standards are met Ensure graduation requirements are met Gatekeepers?

4. Student Centred-Approach Excellent Customer Service User friendly communication materials User friendly and electronic processes Engage students – FEDS and GSA Employ students

5. Employee Satisfaction “Choose a job you love and you will never have to work a day in your life.” Provide a safe, supportive work environment Give staff proper tools to do their jobs Provide opportunities for professional and personal development Provide opportunities for enjoyment

6. “Short Term” Goals Organizational Structure Review Office and Service Space Improvement Systems Renewal Plan

7. Organizational Structure Why now? Departure of Mark Walker Deloitte Review – “Overly complex organizational structure can lead to several organizational impacts including inappropriate reporting lines, insufficient job direction, duplication of effort, or gaps in job tasks to be completed. The RO Structure has the potential to impair the effectiveness of current processes as well as the ability to enhance student service.”

8. Organizational Structure Create an organizational structure that ensures that the efforts of all the individuals are aligned with the overall strategy and direction of the organization External Review Next steps

9. Space Improvement Current Situation Needles Hall Opportunity One-Stop Enrolment Services

10. Systems Renewal Current Situation – CRM – Admissions Systems – Academic Advisement – Bursaries and Awards – Document Management – eCommerce Data Hub Decustomization – Project Team

11. Other Activities Improve Satisfaction with Course Scheduling Improvements to Convocation Strategic Enrolment Management Plan in Arts Calendar and Website Review Fall Break Proposal Staff development, retention, and planning

12. Questions?