1. www.usps.com U.S. Postal Service ® Product Development Presentation for MTAC Pritha Mehra Product Management

2. 2 www.usps.com Product Management Creating Growth Opportunities Certified Mail™  Provides proof of mailing & delivery for $2.30  Use with First-Class Mail ® & Priority Mail™  Purchase at retail, third-party vendors, meter providers  Provides access to delivery status via  Online access  Bulk electronic file transfer Certified Mail™ First-Class Mail ® & Standard Mail™

3. 3 www.usps.com Product Management Creating Growth Opportunities Online Access Small Volume  Launched June 2002  Customers can retrieve delivery status for individual articles via usps.com ®usps.com Certified Mail™ First-Class Mail ® & Standard Mail™

4. 4 www.usps.com Product Management Creating Growth Opportunities Bulk Electronic File Transfer Large Volume  Launched June 2002  Customer retrieves information in bulk as opposed to individually  Delivery status updated three times daily  Faster, convenient, cost-effective, reliable method of receiving verification of First-Class Mail ® & Priority Mail™ items Certified Mail™ First-Class Mail ® & Standard Mail™

5. 5 www.usps.com Product Management Creating Growth Opportunities Bulk Electronic File Transfer Large Volume  To participate you must:  Complete Registration Process  Print your own Certified Mail™ labels  Send and retrieve electronic files Certified Mail™ First-Class Mail ® & Standard Mail™

6. 6 www.usps.com Product Management Creating Growth Opportunities  Provides proof of signature – Via “Green Card” for $1.75 (at time of mailing) – Via facsimile for $3.25 (after mailing)  Recipient’s address provided to sender if it differs from the address used by the sender  Use with First-Class Mail ®, Priority Mail ®, Express Mail ® & Package Services  Commonly purchased with Certified Mail™ Return Receipt Return Receipt First-Class Mail ®, Express Mail®, Priority Mail ®, & Package Services

7. 7 www.usps.com Product Management Creating Growth Opportunities  Two options :  Email for individual Return Receipts for small volume  Electronic file or CD-ROM for bulk Return Receipts for large volume Return Receipt (Electronic) Return Receipt First-Class Mail ®, Express Mail®, Priority Mail ®, & Package Services

8. 8 www.usps.com Product Management Creating Growth Opportunities  Less expensive than “green card”  $1.30 versus $1.75  Faster and more reliable  Convenient & less costly electronic medium  Eliminates costs elated to handling of card  Store signatures as long as you wish  Provides signature records in bulk  Data accessible and sortable by article number Benefits Return Receipt (electronic) Return Receipt First-Class Mail ®, Express Mail®, Priority Mail ®, & Package Services