1. ] COREY PEARSON [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2008 CHAVONE JACOBS [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2003 ALLAN FISHER [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2008 Increased efficiency through the consolidation of 3 Learning Management Systems into SAP LSO 604 Richard Gendron Hélène Gryn Éric Labrie Hydro-Québec Luc Hédou /N SPRO October 13 th, 2010

2. Real Experience. Real Advantage. [ Today’s curriculum Business Context LESSON 1 Business Case LESSON 2 The Project LESSON 3 Key Learnings LESSON 4 HCM Roadmap 2010 - 2015 LESSON 5

3. Real Experience. Real Advantage. [ »Hydro-Québec »Demographics »/N SPRO »HR Systems Landscape Business Context LESSON 1

4. Real Experience. Real Advantage. [ Hydro-Québec…  Produces, transports, and distributes ELECTRICITY  Primarily exploits renewable energy resources; hydroelectricity is its key focus  One shareholder: the Québec government

5. Real Experience. Real Advantage. [ Hydro-Québec is also… A contractor An exporter An innovator

6. Real Experience. Real Advantage. [ Demographics Hydro-Québec has in excess of 23,000 permanent and temporary employees By 2015, 25% of the employees will be eligible for retirement Total workforce including contractors and temps is roughly 30,000

7. Real Experience. Real Advantage. [

8. [

9. [ HR systems Landscape

10. Real Experience. Real Advantage. [ A Tale of Two (Merging) Roadmaps 1999 SAP Roadmap Learning Management Systems Roadmap 200020012004200820092010 LSO Consolidation Project » GIF » Docent » 3.1i Training and Events Mgt » Technical Upgrade to release 4.6c » LSO200 Standalone » eRecruiting Standalone » Technical Upgrade to release 6.03 » Umind Qualifications Management for IT

11. Real Experience. Real Advantage. [ Business Case LESSON 2 »Opportunity »Numbers »Benefits »ROI !!!! »What should we do ?

12. Real Experience. Real Advantage. [ Trigger / Window of Opportunity  Business : Audit report on learning activities recommends centralisation  Information Technology :  Information Technology Roadmap  Enhancement Pack 4 (EHP4)  SAP Value Engineering  Setting the stage for the future (HR Service Delivery)

13. Real Experience. Real Advantage. [ The Training Organization and Some Metrics… » 400 employees » 10,000 courses » 1,000 online courses » Prior to the project: Decentralized » Centralisation done concurrently with the project

14. Real Experience. Real Advantage. [ Pre-Project – Learning Systems 23 SYSTEMS » 3 Learning Management Systems » 7 Training Modules (GIF, UMind…) » 3 Learning Related Reporting Systems » 6 Qualification Management Systems » 4 Learning Resource Planning Systems 80%+ of the functionalities of these systems are standard in SAP At least four of these applications have to be upgraded in the next 24 months

15. Real Experience. Real Advantage. [ Standardization of the policies and processes between the 5 divisions Leverage inherent integration between SAP modules (HCM, FI/CO, Logistics, etc.) Comprehensive, modern, scalable platform Common platform will render the process of extracting key performance indicators on training easier (possible?) STRATEGIC BENEFITS Strategic Benefits

16. Real Experience. Real Advantage. [ RECURRING IT COSTS Tangible Benefits TANGIBLE BENEFITS » A reduction in IT infrastructure costs » Cost of maintaining multiple systems is reduced » Lower licensing costs » Rationalization of the number of learning systems experts » Cost avoidance by not upgrading ONE TIME IT COSTS

17. Real Experience. Real Advantage. [ One time costs avoided Recurring costs IMPACT ON MARGIN Return on Investment Implementation costs 2009 1,00 2010 1,00 2011 - 2012 - 2013 - 2014 - TOTAL 2,00 -(0,30)(1,70---(2,00) -(0,5)(1,00) (4,50) 1,000,20(2,70(1,00) (4,50) (1,00) ANTICIPATED RETURN ON INVESTMENT » Proportional figures for estimated costs

18. Real Experience. Real Advantage. [ Recommendation » Take advantage of the window of opportunity created by the optimization of the learning function initiative to generate savings through the consolidation of the learning systems and consequently set the stage for service delivery renewal

19. Real Experience. Real Advantage. [ Pre Requisites » HCM Self Service Portal » Standard SAP Business Intelligence Content » A return to standard for the SAP HCM core » HCM data governance

20. Real Experience. Real Advantage. [ Implementation Approach Partnership with an experienced firm with a focus on Talent Management Risk sharing formula Reduce the estimated delivery schedule (by IT) from 20 months to 12 months Reduced costs

21. Real Experience. Real Advantage. [ »Sourcing »Scope »Team »Schedule »Challenges »Evaluation The Project LESSON 3

22. Real Experience. Real Advantage. [ Sourcing – The Perspectives HYDRO-QUÉBEC/N SPRO (and partner CGI) » Detailed RFP » Resource backfilling strategy » Reduced costs » Reduced timeline » Details allowed us to be aggressive on timelines and effort » Few assumptions and a very detailed response on the solution proposed » Backfilling needed to be on site : Presented an opportunity for us

23. Real Experience. Real Advantage. [ Scope  Enhancement pack 4  Portal  Implementation of the following portal roles:  Learners (internal & external employees)  Managers  Training Administrators  Authors  Instructors  Support staff  Course conversion (600+ both AICC and SCORM)  Standard Business Intelligence content 23

24. Real Experience. Real Advantage. [ Scope LSO 200 On a reduced R/3 4,7 Two Complete LMS GIF Web interface Docent 6,2 Online training SAP ECC6 With HR and other modules LSO 604 XXX X

25. Real Experience. Real Advantage. [ Team and Governance Parrain du projet COMITÉ DIRECTEUR 2 SME - info de gestion RH /n Spro HQ - TI HQ - RH 4 SME – Formation RH 2 SME - Transactionnel RH CHARGÉ D’ÉQUIPE, Formation Chef Projets 3 people Chef d’équipe GdC* COMITÉ AVISEUR DE PROJET - TI SME & Test d’acceptation LÉGENDE Équipe Gestion du Changement Chargée de projet TI Développeur ABAP Conseiller d’affaires RH Développeur ABAP Expert LSO-Auth.& Migration Conseiller d’affaires LSO Expert Portail RH Conseiller d’affaires RH Développeur ABAP Expert LSO-Fonctionnel Expert LSO-Intégration 3 Conseiller d’affaires RH ÉQUIPE Rehaussement RH et Demandes de changement ÉQUIPE Assurance Qualité Portée Transversale au projet Portail RH Conseillers d’aff. ESS/MSS Chargée de projet - Rehaussements Chargé de projet – ESS/MSS/LSO/BW Conseiller d’affaires RH ÉQUIPE Informationnelle RH (BW) Expert BW-RH & FICO Expert BW RH Conseiller d’affaires RH Conseiller d’affaires RH Conseiller d’affaires RH Expert portail ÉQUIPE Libre-Service RH et Consolidation LSO Chargé d’équipe ExpertRunSAP CHARGÉD’ÉQUIPE 3 Conseillers d’affaires RH Conseillers d’affaires RH Spécialiste Basis Spécialiste Basis Sécurité SAP RH SécuritéSAP RH Spécialiste Basis Spécialiste Basis SécuritéSAP RH Architectes de Solution ÉQUIPE Technique Portée transversale au projet Chargé d’équipe Revue Ex é cutive Comit é de coordination Chef processus RH et Paie COMITÉ AVISEUR DE PROJET - AFFAIRES

26. Real Experience. Real Advantage. [ ProdQA - 5Dev02 High Level Project Schedule JanuaryFebruaryMarchAprilMayJuneJulyAugustDecember Project Preparation BluePrint (workshops, doc & prototypes) Milestones (delivery, approval of deliverables) Realization (system config) Tests (Fonct, Int, NR, Acc) C&B1 Preparation Tests P&C Prep. Cut- Over Stabilization Go/NoGo QA - 6C&B2 Production Demo 1Demo 2 Demo 3 Prep Env. Change Management July 10 th

27. Real Experience. Real Advantage. [ Project Approach PROJECT APPROACH Iterative process for fit/gap Customizations Branding and user experience 1.Booking BAdi LSO_CHECK_BOOKING 2.Correspondence BAdi »LSO_CORRESPONDENCE46 – retrieve e-mail address »LSO_CORRESPONDENCE43 – change output control - e-mail title »LSO_CORRESPONDENCE44 – determine sender »Add comments to correspondence ZHCM_LEARNING »Reminders 3.BAdi HRHAP00_DOC_DEF_DO – add instructor to evaluations 4.BAdi LSO_CANCELREASONS_C - cancellations without fees 5.BAdi LSO_LEARNING_PROGRESS - getting the learning progress of single SCO content 6.Reports

28. Real Experience. Real Advantage. [ My Job - MANAGER Tasks 28

29. Real Experience. Real Advantage. [ My job – INSTRUCTOR Tasks 29

30. Real Experience. Real Advantage. [ Best Practices Knowledge Transfer Strategy3 Risk Sharing1 Niche SAP HCM Partner 2 QA by Software Editor (SAP) 5 Methodology (attend other session for details) 4

31. Real Experience. Real Advantage. [ THE CHALLENGE » 1,000 contents : 600 from LSO200 and 400 from external vendors, previously installed on Docent » Multiple standards : AICC and SCORM » Multiple formats : WBT, Online Tests, multilessons… » Various rules of completion » Multimedia contents (audio, video, animations…) 31 Conversion Our Toughest TECHNICAL Challenge

32. Real Experience. Real Advantage. [ 32 Simultaneous Deployment of EHP4 THE CHALLENGE » Availability of environments » Learning curve for technical teams » Fit/gap done on SAP environment » More testing Our Toughest TECHNICAL Challenge

33. Real Experience. Real Advantage. [ 33 Change Management CHANGE MANAGEMENT » Availability of manager population for training » Plan for change management to join the project team early on Our Toughest NON TECHNICAL Challenge

34. Real Experience. Real Advantage. [ 34 User Experience 34 Emphasize USER EXPERIENCE » Conducted usability labs (communication experts, managers,…) » Dedicated project resources reviewed and enhanced look-and-feel components, including layout and navigation Our Toughest NON TECHNICAL Challenge

35. Real Experience. Real Advantage. [ 35 Key Learnings LESSON 4

36. Real Experience. Real Advantage. [ Key Learnings 7 KEY LEARNINGS 1.Iterative fit-gap process 2.Knowledge transfer due to resource shadowing 3.Expertise and adaptability of the team 4.Adoption of best practices (SAP, branding, user experience…) 5.Stick to VANILLA solution 6.Inefficient project governance mechanisms 7.Change management WILL be harder than you think

37. Real Experience. Real Advantage. [ 37 The most Important…

38. Real Experience. Real Advantage. [ 38 »Talent Management Evolution HCM Roadmap 2010 - 2015 LESSON 5

39. Real Experience. Real Advantage. [ 39 WHAT'S NEXT » Talent Management Evolution E-Recruiting (2009) LSO (2010) »Competency (2011) »Job Architecture (2011) »Performance Management (2012) »Personnel Development »Succession Planning  

40. Real Experience. Real Advantage. [ 40 ]  Thank you for participating.

41. Real Experience. Real Advantage. [ How to reach the speakers  Gendron.richard@hydro.qc.ca Gendron.richard@hydro.qc.ca  Gryn.helene@hydro.qc.ca Gryn.helene@hydro.qc.ca  Labrie.eric@hydro.qc.ca Labrie.eric@hydro.qc.ca  Luc.hedou@hydro.qc.ca Luc.hedou@hydro.qc.ca

42. Real Experience. Real Advantage. [ Business Packages Implemented  ESS 1.41  MSS 1.41  HR Administrator 1.41  Course Administrator 1.4  Instructor/Tutor 1.41  Delegate role to book courses « on behalf »