1. Moderator: Göran Axelsson, Swedish Agency for Public Management Inputs for a pan- European strategy

2. Users of pan-European eGovernment services citizens, also in their roles as consumers enterprises

3. 1. Contact a government in another MS or an EU- institution and receive information on a government service which government bodies are responsible for providing a particular service the legal regulations in provision of a particular government service information related to Pan-European eGovernment service

4. 2. Contact a government in another MS in order to receive an assessment (a simulation) by the government, based on data provided by the user to calculate possible benefits in agriculture to calculate pension allowances to calculate taxes

5. 3. Contact a government in another MS, in order to receive a government decision on an application to move to another MS to study in another MS to work in another MS to set up a company or a subsidiary in another MS to merge companies in several MS to buy real estate in another MS to get married in another MS to get hospital treatment in another MS to sell products and services to a government body in another MS

6. 4. Contact a government in another MS or an EU-institution in order to receive information on government rules and regulations, which might affect (as limitations and obstacles) the users right to benefit from the four freedoms on the single market (the free flow of services, goods, capital, individuals and enterprises in the EU)

7. - setting up a bank account in another MS - buying an insurance policy from an insurance company in another MS - buying a car from another MS - buying a flight ticket in another MS - buying shares on a stock-market in another MS Examples (4.)

8. 5. Contact a government in another MS or an EU-institution in order to submit comments or proposals active participation in a public consultation submit proposals for changes in government

9. - agree on what pan-European services to implement, multilingual policy - agree on setting up implementation projects and financing by Member States and the Community - technology - interoperability - infrastructure, electronic identification, harmonisation of basic data, metadata, etc - agree on insight and monitoring by stakeholders, and on phases of work (European eGov 2004, European eGov 2008) Issues in a strategy