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Published byCecilia Stone Modified over 9 years ago
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BY LISA M. STARR WYNNE BUSINESS Creating the Ideal Spa Team Stvaranje toplicama idealan tim
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Why is Teamwork Important? Spa businesses are highly personal & relationship-driven Spa visits & treatments are OPTIONAL!!! Customer service leaders produce much higher ROI
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Leadership with clear vision & direction Constant communication Defined goals and accountability Culture Starts at the Top
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Two Types of Customers External Exchange money for treatments Internal Exchange time for money
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Inspired Teamwork! Your Goal
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Great Staff are Created! Set Clear Expectations Detailed, written position descriptions In-depth interview process First Interview Second interview, more in-depth Practical audition, staged as a real- world spa treatment
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Team Culture Creation Orientation Introduction to written support Mentor or buddy system Provide Accountability Link staff rewards & recognition to desired results Prepare to Nurture
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Support Documentation Employee Handbook Operations Manuals Position Descriptions – for everyone! Interview Templates Audition Processes Orientation Guidelines Training Timeline Treatment Protocols
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Leader Responsibilities Frequent staff interactions Catch them doing something right Individual monthly meetings Focus on goals and achievements Continuous dialogue Informal & anonymous feedback Annual in-depth written survey Guest feedback
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Career Management Support their passion Provide annual education budget Life Skills Training; sales, communications, stress-management Compensation plans that promote career growth Contests and sales promotions Trips to other salons and spas Training Motivational speakers
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Celebrate Pride & Ownership
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If Employee Engagement is your #1 Priority: Less staff turnover Shorter training timelines Fewer guest complaints Better job satisfaction Higher client retention & loyalty Improved financial results
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Thank you! Hvala vam! Lisa Starr wynnebusiness.com lstarr@wynnebusiness.com Spa-booker.com/blog @StarrTalk Creating the Ideal Spa Team
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