1. BY LISA M. STARR WYNNE BUSINESS Creating the Ideal Spa Team Stvaranje toplicama idealan tim

2. Why is Teamwork Important? Spa businesses are highly personal & relationship-driven Spa visits & treatments are OPTIONAL!!! Customer service leaders produce much higher ROI

3. Leadership with clear vision & direction Constant communication Defined goals and accountability Culture Starts at the Top

4. Two Types of Customers External  Exchange money for treatments Internal  Exchange time for money

5. Inspired Teamwork! Your Goal

6. Great Staff are Created! Set Clear Expectations  Detailed, written position descriptions  In-depth interview process  First Interview  Second interview, more in-depth  Practical audition, staged as a real- world spa treatment

7. Team Culture Creation Orientation  Introduction to written support  Mentor or buddy system Provide Accountability  Link staff rewards & recognition to desired results Prepare to Nurture

8. Support Documentation Employee Handbook Operations Manuals Position Descriptions – for everyone! Interview Templates Audition Processes Orientation Guidelines Training Timeline Treatment Protocols

9. Leader Responsibilities Frequent staff interactions  Catch them doing something right Individual monthly meetings  Focus on goals and achievements Continuous dialogue  Informal & anonymous feedback  Annual in-depth written survey  Guest feedback

10. Career Management Support their passion Provide annual education budget Life Skills Training; sales, communications, stress-management Compensation plans that promote career growth Contests and sales promotions  Trips to other salons and spas  Training  Motivational speakers

11. Celebrate Pride & Ownership

12. If Employee Engagement is your #1 Priority: Less staff turnover Shorter training timelines Fewer guest complaints Better job satisfaction Higher client retention & loyalty Improved financial results

13. Thank you! Hvala vam! Lisa Starr wynnebusiness.com lstarr@wynnebusiness.com Spa-booker.com/blog @StarrTalk Creating the Ideal Spa Team