1. MEAP Coordinator Briefing Fall 2006

2. 2 Outline Welcome and General Issues (Ed Roeber) Welcome and General Issues (Ed Roeber) MEAP Administration (Sue Peterman) MEAP Administration (Sue Peterman) Assessment Accommodations (Peggy Dutcher) Assessment Accommodations (Peggy Dutcher) Student ID Process (Dave Judd) Student ID Process (Dave Judd) Assessment Processing (Larry Ehret) Assessment Processing (Larry Ehret)

3. 3 Welcome and General Issues Ed Roeber, Executive Director Office of Educational Assessment and Accountability

4. 4 Briefing Overview Update Update –Mike Radke – Departure –Jim Griffiths – Medical Leave New for 2006-07 New for 2006-07 –Elementary and middle school –High school –End of “Slip Sheets” Work continuing in 2006-07 Work continuing in 2006-07

5. 5 Update MEAP elementary and middle school assessments Assessments administered in October Assessments administered in October Special arrangements for students affected by religious holy days Special arrangements for students affected by religious holy days Science and Social Studies tests measure same skills Science and Social Studies tests measure same skills Assessment results reported by early December Assessment results reported by early December

6. 6 Update – cont’d High school assessments –MEAP HST continues for this school year (2006-07) Grade 12 ONLY –Michigan Merit Exam

7. 7 New for 2006-07 Contractors - Pearson and Harcourt Contractors - Pearson and Harcourt Some revised assessment procedures implemented Some revised assessment procedures implemented MEAP report revisions MEAP report revisions –Comprehensive Report – New –Class Roster Reports –Summary Reports – “Progress”

8. 8 New for 2006-07 – cont’d Michigan teacher item development completed once again Michigan teacher item development completed once again ELPA assessments have been implemented ELPA assessments have been implemented Expanded OEAA conferences - MEAP, MI- Access and ELPA Expanded OEAA conferences - MEAP, MI- Access and ELPA

9. 9 Work Continuing in 2006- 07 Revisions to the MEAP science and social studies assessments Revisions to the MEAP science and social studies assessments Implementation of the Michigan Merit Exam Implementation of the Michigan Merit Exam

10. 10 Work Continuing in 2006- 07 High school reform efforts may affect high school assessment High school reform efforts may affect high school assessment –Content expectations are being revised –Additional assessment strategies are being considered Education YES! and NCLB AYP processes may change because of the expanded MEAP assessments Education YES! and NCLB AYP processes may change because of the expanded MEAP assessments

11. 11 Assessment Administration Sue Peterman, Analyst Assessment Administration & Reporting

12. 12 Assessment Overview Assessment Windows Assessment Windows Assessment Administration Assessment Administration Contact Information Contact Information

13. 13 Assessment Windows Grades 3 to 9 Grades 3 to 9 –October 9 to October 27, 2006 High School High School –October 23 to November 3, 2006 Assessment Schedules Assessment Schedules – Approximate Times – Flexibility

14. 14 Fall 2006 Manuals and Handbooks Manuals and Handbooks –District & Building Coordinator Handbook –Grade 3 Assessment Administrator Manual –Grades 4-9 Assessment Administrator Manual –High School Administrator Manual Grade 3 Answer Document/Assessment Booklet Grade 3 Answer Document/Assessment Booklet

15. 15 Fall 2006 Receipt of Materials – shipped during week of September 25 th Receipt of Materials – shipped during week of September 25 th Accommodated Materials/Manuals Follow Accommodated Materials/Manuals Follow Grades 3-9 Content Area Assessments Grades 3-9 Content Area Assessments –Multiple Assessment Forms –Administer in Any Order –Listening Assessment Eliminated

16. 16 Fall 2006 Mathematics – Calculator Use Mathematics – Calculator Use No Additional Sheets Allowed No Additional Sheets Allowed Accommodations Accommodations –Students with Disabilities –English Language Learners Ungraded Students Ungraded Students

17. 17 Fall 2006 MEAP School Grade Header Sheet MEAP School Grade Header Sheet MEAP Class/Group ID Sheet MEAP Class/Group ID Sheet MEAP Security Compliance Form MEAP Security Compliance Form Ordering Additional Materials Online via OEAA Secure Site Ordering Additional Materials Online via OEAA Secure Site Return of Materials Return of Materials

18. 18 Assessment Administration Administrators, Proctors and Accommodations Providers Administrators, Proctors and Accommodations Providers Professional Assessment and Accountability Practices for Educators Professional Assessment and Accountability Practices for Educators Students to Be Assessed Students to Be Assessed –Students with Disabilities –English Language Learners –Foreign Exchange Students

19. 19 Assessment Administration Assessment Security Assessment Security Reporting Assessment Irregularities and Administrative Errors Reporting Assessment Irregularities and Administrative Errors Availability of Emergency Assessments Availability of Emergency Assessments Student Unethical Practices Student Unethical Practices

20. 20 Contact information MEAP Customer Service MEAP Customer Service –Phone: 800-204-4109 –FAX: 319-358-4293 –Email: meap@pearson.com meap@pearson.com MEAP Office MEAP Office –Phone: 877-560-8378 –FAX: 517-335-1186 –Email: meap@michigan.gov meap@michigan.gov –Website: www.michigan.gov/meap

21. 21 MEAP Assessment Accommodations Peggy Dutcher, Manager Assessment for Students with Disabilities Program

22. 22 Assessment Accommodations Students with Disabilities with an IEP Students with Disabilities with an IEP General Education Students with a Section 504 Plan General Education Students with a Section 504 Plan English Language Learners English Language Learners Accommodated Versions Accommodated Versions Special Handling Special Handling Rapid Onset of a Medical Disability Rapid Onset of a Medical Disability

23. 23 Students with Disabilities Must have an IEP Must have an IEPor IEP in the process of being completed IEP in the process of being completed

24. 24 Students with Disabilities ONLY the IEP Team can determine ONLY the IEP Team can determine – participation in the MEAP and/or MI-Access assessments – assessments accommodations are needed If used routinely during instruction If used routinely during instruction –Must be documented in the IEP

25. 25 General Education Students Must have a Section 504 Plan Must have a Section 504 Plan

26. 26 General Education Students Only the Section 504 Plan Committee can determine Only the Section 504 Plan Committee can determine – what accommodations are needed – if used routinely for instruction Must be documented in the Section 504 Plan Must be documented in the Section 504 Plan

27. 27 English Language Learners General Education Students General Education Students –Assessment accommodations determined by the students instructional team –Accommodations routinely used by students during instruction –Must be documented in the student’s records

28. 28 English Language Learners Students with Disabilities Students with Disabilities –Assessment accommodations are determined by the IEP Team –Must be documented in the IEP

29. 29 English Language Learners Must be familiar with USED’s flexibility for ELL who have recently arrived with limited English proficiency Must be familiar with USED’s flexibility for ELL who have recently arrived with limited English proficiency Questions: Questions: – Marilyn Roberts – robertsm@mi.gov robertsm@mi.gov – 1-877-560-TEST (8378)

30. 30 Standard Accommodations Do NOT change the construct being assessed Do NOT change the construct being assessed Scores DO count towards NCLB participation rate and AYP Scores DO count towards NCLB participation rate and AYP

31. 31 Nonstandard Assessment Accommodations DO change the construct being assessed DO change the construct being assessed Scores are NOT eligible for the Merit Award Scores are NOT eligible for the Merit Award

32. 32 Nonstandard Assessment Accommodations Result in an invalid score and the student will count as NOT PARTICIPATING.

33. 33 State Provided Assessment Accommodations  All Form #1  Braille  Assessment Administrator Booklets for Braille  EnLarged Print

34. 34 State Provided Assessment Accommodations CDs or Audio tapes  MUST be administered INDIVIDUALLY!! Ordering: Ordering: www.mi.gov/oeaa-secure

35. 35 English Language Arts

36. 36 Other Content Areas

37. 37 Scribes, Tape Recorders, and Braille Writers A school staff member MUST transcribe into answer folder A school staff member MUST transcribe into answer folder Spelling, punctuation, indentation and so forth MUST be transcribed EXACTLY Spelling, punctuation, indentation and so forth MUST be transcribed EXACTLY

38. 38 Word Processors Spell check, grammar check, dictionary, and thesaurus MUST be deactivated Spell check, grammar check, dictionary, and thesaurus MUST be deactivated Do NOT need to be transcribed Do NOT need to be transcribed

39. 39 Additional Paper Assessment accommodation Assessment accommodation Large handwriting Large handwriting Equivalent of the space provided in the student answer document Equivalent of the space provided in the student answer document

40. 40 Returning Word Processed Documents and Additional Paper Student name Student name Birth date Birth date Student’s State UIC Student’s State UIC District name and code District name and code School name and code School name and code Assessment window Assessment window Grade Content area Grade Content area

41. 41 Returning Word Processed Documents and Additional Paper Second Option Second Option –Print student label in OEAA Secure Site –One on each page

42. 42 Returning Word Processed Documents and Additional Paper Insert in completed student answer folder Insert in completed student answer folder DO NOT staple, tape, paper clip, or glue to answer folder DO NOT staple, tape, paper clip, or glue to answer folder Orange Envelope– “SPECIAL HANDLING AND/WORD PROCESSED DOCUMENTS” Orange Envelope– “SPECIAL HANDLING AND/WORD PROCESSED DOCUMENTS” Put on top of materials in “1 of X” box of answer folders being returned Put on top of materials in “1 of X” box of answer folders being returned

43. 43 Rapid Onset of Medical Disability Such as Such as –Broken arm –Undergone surgery and is homebound Document in student’s file Document in student’s file –Disability –Accommodation provided –Bubble in “Standard accommodation”

44. 44 Contact Information Peggy Dutcher Manager, State Assessment for Students with Disabilities Program  Dutcherp@mi.govDutcherp@mi.gov  (517) 241-4416

45. 45 Pre-ID Process Dave Judd, Project Manager Office of Educational Assessment and Accountability

46. 46 Pre-ID Process Pre-identified Student Report Pre-identified Student Report Pre-ID Mass Updates Pre-ID Mass Updates Mass Demographics Update Mass Demographics Update Barcode Labels Barcode Labels Tested Roster Tested Roster Resources Resources

47. 47 Pre-Identified Student Report The Pre-Identified Student Report is the best way to determine which students have been successfully identified for an assessment cycle

48. 48 Pre-Identified Student Report Click on Pre-Identified Students from the menu at the left Click on Pre-Identified Students from the menu at the left Leave Report Type as Pre-ID Leave Report Type as Pre-ID Select ISD, district, school and test period, click the Submit button Select ISD, district, school and test period, click the Submit button

49. 49 Pre-ID Mass Updates The Pre-ID Mass Update screen is an efficient way to change the following information for a group of students: The Pre-ID Mass Update screen is an efficient way to change the following information for a group of students: Unassigning a group of students from the test cycle Unassigning a group of students from the test cycle Moving a group of students from one building to another within the district Moving a group of students from one building to another within the district

50. 50 Pre-ID Mass Updates – cont’d Changing the grade level field for a group of students Changing the grade level field for a group of students Assigning test subjects to a group of students Assigning test subjects to a group of students

51. 51 Pre-ID Mass Updates – cont’d Select the desired ISD, District, School, Test Cycle and Grade to be updated, then click Search

52. 52 Pre-ID Mass Updates– Cont’d This screen will be displayed which provides Update Fields. Select all or a sub-group of students and use any combination of Update Fields, then click Save.

53. 53 Demographic Updates The OEAA student demographic load for public districts/schools will occur after the Fall 2006 SRSD submission is complete on November 16, 2006, and will include the following fields from the Fall 2006 SRSD submission: The OEAA student demographic load for public districts/schools will occur after the Fall 2006 SRSD submission is complete on November 16, 2006, and will include the following fields from the Fall 2006 SRSD submission: Economically Disadvantaged Economically Disadvantaged English Language Learners English Language Learners

54. 54 Demographic Updates – Cont’d Ethnicity Ethnicity Feeder School Code Feeder School Code Homeless Homeless Less than Full Academic Year (LTFAY) Less than Full Academic Year (LTFAY) Migrant Migrant Special Education Special Education The demographic load of these fields will take place after the Fall 2006 assessments have been completed and before the tested roster period. The demographic load of these fields will take place after the Fall 2006 assessments have been completed and before the tested roster period.

55. 55 Demographic Updates – Cont’d Public districts/schools should not enter the above demographic information for the Fall 2006 MEAP or MI-Access Assessments in the OEAA Secure Site prior to the Tested Roster period. Any data that is entered into the above student demographic fields will be replaced with fall SRSD data at the time of the OEAA demographic load. Public districts/schools should not enter the above demographic information for the Fall 2006 MEAP or MI-Access Assessments in the OEAA Secure Site prior to the Tested Roster period. Any data that is entered into the above student demographic fields will be replaced with fall SRSD data at the time of the OEAA demographic load.

56. 56 Demographic Updates – Cont’d Districts/schools will have the ability to view and modify the student demographic data in the OEAA Secure Site during the tested roster period prior to reporting. Also, make sure any modifications are also reflected in your local student management system.

57. 57 Barcode Labels You should print barcode labels for all students that did not come pre-identified. Click Barcode Labels from the menu on the left on the web page.

58. 58 Barcode Labels You should then see this:

59. 59 Barcode Labels - Continued To generate a list of all the students assigned to the given test cycle, select from the drop down menus the ISD, District, School, Grade and Test cycle. Then click the Search button. Above the list of student names, you have the option to select the number of labels that you want to print for the selected students and also the starting position on the labels.

60. 60 Barcode Labels - Continued You may use the Select All button to select all of the students listed. When you have selected the students and are ready to print, click the Submit button. Adobe Acrobat will open a new window and display an image of your labels. If everything looks correct, click on the printer icon, which normally is located near the top left corner of the window.

61. 61 Barcode Labels - Continued On the Printer Dialog window that appears next, ensure the shrink oversized pages or fit to page (depending on your version of Adobe) option is NOT checked. If you have an auto-rotate and center pages option, please make sure that is checked. Click on OK to print.

62. 62 It gives you a complete listing of: students for whom answer folders were received by the contractor students for whom answer folders were received by the contractor student demographic information pulled together from the answer document and the secure website student demographic information pulled together from the answer document and the secure website Why is Tested Roster important?

63. 63 It gives you your last opportunity to: verify that all answer folders were received and accounted for by the contractor verify that all answer folders were received and accounted for by the contractor request the MEAP office to research any missing students and or missing assessments request the MEAP office to research any missing students and or missing assessments update student demographic information before MEAP reports are printed and the AYP file is created update student demographic information before MEAP reports are printed and the AYP file is created Tested Roster – cont’d

64. 64 Resource Information Instructions for website usage can be found on the login page of the secure website, www.michigan.gov/OEAA- secure by clicking on the pink link titled OEAA Secure Site User Manual Instructions for website usage can be found on the login page of the secure website, www.michigan.gov/OEAA- secure by clicking on the pink link titled OEAA Secure Site User Manualwww.michigan.gov/OEAA- securewww.michigan.gov/OEAA- secure MI-Access help can be found at www.michigan.gov/mi-access MI-Access help can be found at www.michigan.gov/mi-access www.michigan.gov/mi-access

65. 65 Assessment Processing Larry Ehret, Program Manager Pearson Educational Measurement

66. 66 Assessment Processing Pearson Educational Measurement is the Assessment Administration contractor for OEAA Pearson Educational Measurement is the Assessment Administration contractor for OEAA Formerly known as NCS—MEAP contractor throughout the ’90’s and into 2002 Formerly known as NCS—MEAP contractor throughout the ’90’s and into 2002 2005-06 is the first OEAA assessment under the new contract 2005-06 is the first OEAA assessment under the new contract

67. 67 Assessment Processing Prior to testing Prior to testing –Additional Orders –Staff preparation During testing During testing After testing After testing –Preparing materials –Returning materials

68. 68 Prior To Testing...Receive Material Receive and Inventory Answer Folders and Assessment Booklets—due in districts the week of September 25 th Receive and Inventory Answer Folders and Assessment Booklets—due in districts the week of September 25 th –Extensive Field Testing requires each school to have a different form—no mixing and matching –5% district overage sent (different forms going to different schools) –Assessment Booklets are SECURE!

69. 69 Prior To Testing...cont’d Separate shipment for Accommodated Materials—due in district the week of October 2 nd. Separate shipment for Accommodated Materials—due in district the week of October 2 nd. –Braille –Enlarged Print –Audio versions Manuals will arrive with the accommodated materials. Manuals will arrive with the accommodated materials.

70. 70 Prior To Testing...Additional Orders If your school needs more materials, do not request them from another school (different forms)—request them from Pearson. If your school needs more materials, do not request them from another school (different forms)—request them from Pearson. Accommodated Versions (All are Form 1) Accommodated Versions (All are Form 1) –Braille; Enlarged Print; English Audio; Videotapes for ELL students (Spanish, Arabic, and English) Place Order Early Place Order Early

71. 71 Create an order for Additional Materials 1. From within your district’s version of SchoolHouse, click on the ORDERS tab. 2. In the subnavigation, click on Order Additional Materials.

72. 72 3. The page “Order  Order Additional Materials” requests the shipping information and materials needed.

73. 73 4. Fill in the order screen’s required fields and click “Next” to create the order. Prior to creating the order, you may wish to see all the materials you are ordering on one screen instead of spread out over multiple screens. You have two choices related to display of materials. The original list (shown to the left in the table below) is many pages long. Once you have input the quantity for amount requested, you can click the show selected link. The list will be compressed (as shown to the right in the table below) showing only those materials ordered. To get the entire list shown again, click the show all link.

74. 74 After clicking “Next,” you will see: Click “Submit Order” to order your materials.

75. 75 Once you click “Submit Order,”

76. 76 Order History and Tracking 1. From within your district’s version of SchoolHouse, click on the ORDERS tab. 2. In the sub-navigation, click on Order History and Tracking.

77. 77 3. Orders from Pearson—There are two choices immediately from which to choose, Orders from Pearson and Shipments to Pearson. 4. The view showing Orders from Pearson shows a list of all the orders which will be shipped from Pearson to your organization and the status of each order.

78. 78 5. Selecting— There is a filter that allows selection of orders by status. The list of selections can be seen by clicking on the arrow to the left of the word “Status.” (See cursor below).

79. 79 6. The list for this field is shown: By selecting one, your list of orders will restricted to those whose status you just selected. To get a list of all orders awaiting approval, you would just click on the Awaiting Approval link shown. To get all your orders listed again, click the Clear Filter link. By selecting one, your list of orders will restricted to those whose status you just selected. To get a list of all orders awaiting approval, you would just click on the Awaiting Approval link shown. To get all your orders listed again, click the Clear Filter link.

80. 80 7. Searching— Some fields can be searched as part of the Filtering process. To select a specific order from a list of hundreds of orders without scrolling and paging, enter the number in the Search Box in the filter drop-down and click “Go.” The specific order will be selected and displayed.

81. 81 8. Sorting— In addition to selecting a subset of orders using a filter, you can also sort the entire list of orders by clicking on the underlined column heading (e.g., Status). The orders will be organized by status types in alphabetical order: Awaiting approval, Delivered, Processing, Rejected. Clicking on the underlined column heading a second time will organize the status types in reverse alphabetical order: Rejected, Processing, Delivered, Awaiting approval. You may sort the list by any underlined column heading.

82. 82 9. By clicking on the link for a particular order, You will be shown the detail related to that order.

83. 83 10. By clicking on the View Packing List link, You will be shown the packing list for the shipment.

84. 84 11. The backordered materials listed in the last column of the Packing List (below) shows the number of items backordered.

85. 85 12. Confirm Shipment — When viewing the details of the shipment, you will need to confirm the status of the shipment. 13. By clicking the View Confirmation link, you will have an opportunity to confirm its arrival status (enter date received, click radio button indicating no problems or problems and enter description of any problems). Click Save.

86. 86 14. Shipments to Pearson— The view showing Shipments to Pearson shows a list of all the shipments to Pearson from your organization and the status of each order.

87. 87 15. Selecting— Just as on the Orders from Pearson screens, there is a filter that allows selection of shipments by status. The list of selections can be seen by clicking on the arrow can be seen by clicking on the arrow to the left of the word “Status.” to the left of the word “Status.”

88. 88 16. The list for this field is shown: By selecting one, your list of shipments will restricted to those whose status you just selected. To get a list of all shipments in transit, you would just click on the In Transit link shown. To get all your shipments to Pearson listed again, click the Clear Filter link.

89. 89 17. Searching— Some fields can be searched as part of the Filtering process. To select a specific shipment from a list of hundreds of shipments without scrolling and paging, enter the Tracking Number in the Search Box in the filter drop-down and click “Go.” The specific shipment will be selected and displayed.

90. 90 18. Sorting— In addition to selecting a subset of shipments using a filter, you can also sort the entire list of shipments by clicking on the underlined column heading (e.g., Status). The orders will be organized by status types in alphabetical order: Delivered, In transit, None. Clicking on the underlined column heading a second time will organize the status types in reverse alphabetical order: None, In transit, Delivered. You may sort the list by any underlined column heading.

91. 91 19. Tracking Number— By clicking on the Tracking Number link for a particular order (either being shipped from Pearson or to Pearson), the details related to that shipment via UPS are shown in a new window.

92. 92 Editing an Additional Materials Order 1. From within your district’s version of SchoolHouse, click on the ORDERS tab. 2. In the subnavigation, click on Order History and Tracking.

93. 93 The Additional Order screen shows the order details, shipping details and material selection. 5.Once the Additional Order is approved, it will be shipped.

94. 94 Prior To Testing...Staff Preparation Assign unique numbers within school for each teacher to use on Teacher/ Class header. Assign unique numbers within school for each teacher to use on Teacher/ Class header. Review instructions from Manuals and Handbooks Review instructions from Manuals and Handbooks Emphasize Security and Ethical Practices Emphasize Security and Ethical Practices Emphasize importance of gridding any information consistently Emphasize importance of gridding any information consistently

95. 95 During Testing… Use #2 pencil Use #2 pencil Grid the correct form on the Answer Folder Grid the correct form on the Answer Folder Do NOT place a Student pre-ID Label over the Security Barcode Label on the Grade 3 Answer Folders. BOTH barcodes must be visible Do NOT place a Student pre-ID Label over the Security Barcode Label on the Grade 3 Answer Folders. BOTH barcodes must be visible Avoid the use of slipsheets—use pre-ID labels when possible Avoid the use of slipsheets—use pre-ID labels when possible

96. 96 During Testing…cont’d If you use slipsheets: If you use slipsheets: –Be certain to apply the label to the Answer Folder –Be certain to fill it out completely –Be certain to fill multiple forms out consistently Have students write their names in their own handwriting on their Answer Folders (to help match if needed) Have students write their names in their own handwriting on their Answer Folders (to help match if needed) Do not use a preprinted pre-ID answer document for a different student Do not use a preprinted pre-ID answer document for a different student

97. 97 After Testing…Prepare Materials Follow the instructions in the Handbook/ Manual for correct assembly order of documents Follow the instructions in the Handbook/ Manual for correct assembly order of documents Where possible, do not “split” a grade/subject Where possible, do not “split” a grade/subject Separate Scorable Answer Folders from Secure Assessment Booklets Separate Scorable Answer Folders from Secure Assessment Booklets Return all used Answer Folders Return all used Answer Folders

98. 98 After Testing…cont’d Return all used Answer Folders Return all used Answer Folders Return all Grade 3 Booklets, even the unused ones (which are also secure) Return all Grade 3 Booklets, even the unused ones (which are also secure) Return all Assessment Booklets (which are secure) Return all Assessment Booklets (which are secure) Place Word Processed Responses (and associated Answer Folder) in Orange Envelope Place Word Processed Responses (and associated Answer Folder) in Orange Envelope

99. 99 After Testing…Return Materials How to arrange for return of materials— place them where FedEx normally picks up, or call 1-800 Go FedEx (800-463-3339) for pick-up How to arrange for return of materials— place them where FedEx normally picks up, or call 1-800 Go FedEx (800-463-3339) for pick-up Place the appropriate labels on the boxes Place the appropriate labels on the boxes Do not send back blank Answer Folders (other than Grade 3) Do not send back blank Answer Folders (other than Grade 3) Do not crumple unused Answer Folders to use as packing materials Do not crumple unused Answer Folders to use as packing materials Return the materials as quickly as possible Return the materials as quickly as possible

100. 100 Contact Pearson…Anytime Toll-free: 1-800-204-4109 Toll-free: 1-800-204-4109 FAX: 1-319-358-4293 FAX: 1-319-358-4293 E-mail: meap@pearson.com E-mail: meap@pearson.com Why only District and non-public coordinators? Access: 1,000 of you vs. 5,000 in buildings Consistency: Others in your district will ask the same question you have Why only District and non-public coordinators? Access: 1,000 of you vs. 5,000 in buildings Consistency: Others in your district will ask the same question you have Provide district/school code, to speed our effort. If you have called before and were given a ticket number, please also provide that when calling back. Provide district/school code, to speed our effort. If you have called before and were given a ticket number, please also provide that when calling back.