1. © UIAA Federation confidential Membership Fed Logo in „Master“: View/Master/Slide Master 1 Training Standards Process draft from Valérie The aim of the exercise is to understand through the actual process, what we expect from a web admin system and how to make it complementary to or replace the teamworkpm

2. © UIAA Federation confidential Membership Fed Logo in „Master“: View/Master/Slide Master 2 Registration/ Application / re-validation Acknowledg ment Assessment Registration/ application Reply to applicant Completion application Induction Visit Validation visit Invoicing and payment of visit Report validator for validation YES: validation for 5 years Certificate / Label ?

3. © UIAA Federation confidential Membership Fed Logo in „Master“: View/Master/Slide Master 3 Training Standards Process StepDescription/CommentsWho to 1: Registration (first time) Form on webGoes to training@theu iaa.org training@theu iaa.org Steve manages How recipient informs? Visible on teamworkpm? If not, in adminsyst 2: Acknowledgement Automatic form once registration is submitted from website VT prepares content, reviewed by steve and made by Alex 3. Reply to registration Send password to access personal account Send registration fee (includes induction fee?) Send agreement TS administrator to follow Need to create invoice template. System of follow-up of invoices 4. Applicant pays and send docs Date limit ?TS administrator to follow 5. Acknowledgment Official registration (access to all online system DMS for example)

4. © UIAA Federation confidential Membership Fed Logo in „Master“: View/Master/Slide Master 4 Training Standards Process Step (validation phase) Description/CommentsWho to 6: Application for validation (member already registered and applies for a scheme) Form on web needs to be completed and updated. It should include also re-validation application Goes to training@theu iaa.org training@theu iaa.org Steve manages How recipient informs? Visible on teamworkpm? If not, in adminsyst 7: Acknowledgement Automatic form once application is submitted from website VT prepares content, reviewed by steve and made by Alex 8: Assessment of application Steve designates a validator to assess?Duration? How the office is informed? Through web? 9: Invoicing Invoice sent from webadmin by officeTS Administrator 10: Completion application All docs received by the Office/Steve ?archive them in the DB? 11: Validation visit Validator convenes a visitWho is informed? Can we see it in a calendar? Could we have a system showing the progress of each application ?

5. © UIAA Federation confidential Membership Fed Logo in „Master“: View/Master/Slide Master 5 Training Standards Process StepDescription/CommentsWho to 12: Invoicing and payment visit Invoice sent from webadmin 13. Payment is made 14: Report validator about validation Validator makes a report. Do we have a template? Where the reports are stored? 15: yes: certificate sent (logo sent?) Certificate should be sent from webadmin system. Check templates Is there a TS logo ? VT, Steve, Alex 16: validity for 5 years Follow validity period in the websystem Automatic message at 54 months ? Possible? 17: re-application or termination Re-application should be by submitting through the online application page How system keeps data

6. © UIAA Federation confidential Membership Fed Logo in „Master“: View/Master/Slide Master 6 Feedback Steve Teamwork significant limitation: internal communication within sub-groups of a team. So unless or until every member federation is added to its "people" list they can't interact with it- however you can forward any email to a team by forwarding it to a special email address provided by Teamwork PM. So I guess we could do that also with enquiries from non-members as well. However I would prefer it if the UIAA website's underlying database provided these functions as well. TeamworPM positive point: all communication is stored online and easily searched and categorised. To keep absolutly in the UIAA admin system! emails get forwarded by hand from the officer to training@theuiaa.org (best) or training- standards@ytheuiaa.org(less good because easy to mis-spell). Need to have ONE address on UIAAtraining@theuiaa.orgtraining- standards@ytheuiaa.org(less The most pressing things for the database to provide are as follows: Form for enquiries. Enquiries form on UIAA web page Automatic response + forwarding. Form for orders for services (to clarify?) Automated invoicing linked to action note when payments are made Database of training officer for every federation so that group emails can be sent Event organisation system (milestones, tasks etc) Links to Other commissions' information so that we can disseminate the latest advice on best practice to trainers worldwide.

7. © UIAA Federation confidential Membership Fed Logo in „Master“: View/Master/Slide Master 7 Training Standards Process Next steps: In the data base we need: A part for federations Where all information regarding federation (including emails, data, certificates) is stored An internal part For the panel to communicate, file its reports etc..