1. © 2002 Six Sigma Academy1 Metreq (Accounts Receivable Management System) Jim Anderson 973.809.3245 janderson@6-sigma.com

2. © 2002 Six Sigma Academy2 Six Sigma Academy Professional Consulting Company Headquartered in Scottsdale, AZ Established in 1994 100+ Employees & Consultants > 21,000 Six Sigma Projects > 50 Major Corporate-Wide Six Sigma Deployments

3. © 2002 Six Sigma Academy3 A Sampling of SSA’s Clients Our clients are industry-leading corporations who believe in transformational change and have turned to Six Sigma Academy for help with their quality and process improvement initiatives. Companies such as General Electric, Allied Signal (now Honeywell) and DuPont have improved operations and saved billions as a result of integrating six sigma enterprise wide.

4. © 2002 Six Sigma Academy4 Finance as a “Game Changer” Leveraging The Voice Of The Customer To Improve Overall Process Capability and Capture Value

5. © 2002 Six Sigma Academy5 Metreq Collections Discrepancy Management Analysis and Reporting Performance Metrics Process Metrics Strategic Management Six-Sigma Infrastructure Enterprise-wide Accounts Receivables Management System Augmenting the Receivables Management Methodology (RMM): Incorporating the Impactful Results of Years of Six-Sigma Projects and World-Class Processes Focused on Receivables Productivity and Overall Cash Flow Improvement.

6. © 2002 Six Sigma Academy6 System Features CollectionsCollections 6-Sigma and Metrics Analysis & Reporting Goal Deployment Dispute Management Infrastructure & System Queue Dashboard (Top 20 by Various Metrics) Prioritization & Strategies Strategic Customers Parenting Item Detail (Open & Closed) Dispute Assignment Customer Contacts Dynamic Views Customer Communication (E-Mail, Fax, Letter) Queue Strategic Customers Item Detail Resolver Contacts Causality Codes Re-Assignment Auto-Escalation Resolution Routing Cash Forecasting, Goal Setting, Assignment Historical & Opportunity Based Goal Forecast Point-In-Time Cash Receipts Business Unit Impeded Org. Level Assignment Unix OS Web Based Oracle Database and Application Open & Closed Items All Transaction Types Incremental Feeds Multi-Currency Standard Reports Ad-Hoc Reporting Formats – Excel, HTML, and ASCII text Open and Closed Items Vertical, Horizontal, and Fractional Process Metrics Cash Forecasting and Goal Setting Control Charts (USL-LSL) DSO, PD%, CEI, Sigma Strategic, Operational, and Organizational Root Cause PARETO Cycle Time Analysis

7. © 2002 Six Sigma Academy7 Deployment Model OracleSAPJDEOther… UNIX OS Oracle 9i Oracle Application Server Oracle Forms and Reports 6i Unix Mail Web Server Hylafax Nightly Incremental Data Feeds From Source A/R Systems Business Unit X Business Unit X Business Unit Y Business Unit Z CollectionsCollections Sales/Customer Service ManagementManagement MetreqMetreq Deployment Common Interface Access Support & Maintenance SourceA/RSystemsSourceA/RSystems  Six-SigmaInfrastructureSix-SigmaInfrastructure Web Browser Interface AdministrationAdministration

8. © 2002 Six Sigma Academy8 Architecture and Hardware Requirements Host System Unix Operating System Sun HP-UX AIX Oracle 9i with Oracle Application Server Oracle Forms & Reports (6i) UNIX Mail Hylafax Desktop Pentium Class w/ 64 MB RAM Internet/Intranet Access [IP] Internet Explorer / Netscape Navigator 4.x or higher Oracle J-Initiator Add-In for Web Browser (Remote Install) Application to read/open.txt and.csv files Windows Notepad Microsoft Excel Adobe Acrobat Reader (.pdf) Server Sizing Driven By Database Requirements (Customer Records, # Transactions, History Retained)

9. © 2002 Six Sigma Academy9 Implementation Data Feed Requirements Required Files: 1.Customer Master - stores the customer master information 2.Transaction Master - captures the main transaction information, such as Customer Number, Invoice Number, Transaction Amount, Due Date, Invoice Status, etc. 3.Synchronization File – stores the transaction totals extracted for Metreq and transaction totals from the source A/R System Optional Files: 1.Transaction Line Items - stores the line item information for each invoice 2.Shipping Information – stores the shipping information derived from the invoice 3.Billing Information – stores the Bill-to information for each invoice Historical Files: The following information may also be captured during the historical load procedure: 1.Customer Comments 2.Invoice and Dispute Comments 3.Contact information for each customer 4.Disputed Items Information

10. © 2002 Six Sigma Academy10 Credit Analyst Queue Screen

11. © 2002 Six Sigma Academy11 Mass Communications Screen List Of Customers With This Communication Type Sort Options & Buttons Selection Boxes and Buttons

12. © 2002 Six Sigma Academy12 Collection Detail Screen Sort Options, Sort Buttons Customer Section Open Transactions Scroll Bars & Speed Scroll Customer Comments TABS For Additional Info. Transaction Comments Trans. Det. Screen for Additional Info. View All Button Search Button Selection Box(s) & Buttons Disputed in Yellow

13. © 2002 Six Sigma Academy13 Transaction Detail Screen Customer Transaction Header Sales Dispute Info. Transaction History Line Item Detail Additional Transaction Detail … Informational Purposes Transaction Comments “Close” Button Returns You To Dispute Detail Screen View Only (Except Comments) View Only (Except Comments)

14. © 2002 Six Sigma Academy14 Customer Comments Customer Comments Button Customer Comments Screen Most Recent Comment Paragraph Edit Button Paragraph Edit Screen

15. © 2002 Six Sigma Academy15 Disputing An Invoice 1. Identify The Dispute 1.Scroll (or Speed Scroll) to Dispute section of Collection Detail Screen 2.Select record(s) to Dispute 3.Clock on LOV to pick a pre-defined Dispute Code 4.Select the appropriate Dispute Code/Description 5.Press “OK” button

16. © 2002 Six Sigma Academy16 Recalling A Dispute 1.Select Disputed Transaction to be recalled 2.Right click on Dispute Code 3.Select Recall Dispute from Pop-Box 4.Press “Save” Button Recalled Disputes Are Removed From Resolver Queue, e-Mail Notification Sent To Resolver

17. © 2002 Six Sigma Academy17 CA Top 20 Screen Note: Customer Mix & Names Change As you Select Different Sort Combinations Totals Sort Options & Buttons

18. © 2002 Six Sigma Academy18 1.Set Department Cash Collection Commitment Use A/R Opportunity Discount Future Due Discount Past Due Consider Historically Collected Extrapolation Consider Disputed Amounts 2. Spread Commitment to Aging Buckets 3. Adjust Goal Amount as necessary & “Save” 4. When Goal Is Correct, Press “Set Individual Goals” Button Department Goals Screen

19. © 2002 Six Sigma Academy19 Questions ?