1. Hospitality Services Division Food Service. Environmental Service. Central Transportation

2. Our Goal, Our Duty, Our Commitment  Our goal, and our duty is to provide the best care and service possible for our customer.  We strive for 5 Star Service and want to treat each request with urgency and care.  The Rainbow Call Center is unique because we provide our customers with a closed loop process.  One call does it all! Call 939-9241 with your CTD and EVS needs. We are committed to providing our customers with the best possible service.

3. Our Vision commitment transform to A 3 separate service departments into S I N G L E C U S T O M E R - O R I E N T E D a service organization produces measurable improvement WHICH value in value and adds a competitive advantage.

4. Information Systems (ISISPRO ) FOOD SERVICE CTD EVS CUSTOMERS Multi-skilled Teams Multi-skilled Teams Division Leadership ARAMARK Resources Multi-skilled Teams Call Center Model

5. Customer  Call Center receives customer call / all calls logged  Call Center assigns call to Service Area  Service Area completes request and notifies Call Center* *notification of completion by Service Area that fail to meet pre-set response times are automatically escalated to next level of management.  Call Center follows up with a call to the Customer to close the loop How it works…

6. Why.........  Senior Leadership at Children’s Hospital were looking for an upscale service delivery model that would “wow” the customer through a seamless delivery of services.  Customer focused - Patient and Family Centered services that would provide Children’s Hospital with a competitive advantage and measurable outcomes.  “High-tech” solution platform that delivers “High-touch”  Strength in Leadership committed to delivering results and managing change.

7. Customer Service Center “Rainbow Call Center” Simplifies Notification process Supports Teamwork Reduces Time Inspires Staff Creates “ WOW”

8. Rainbow Call Center Requests The Call Center has taken over 126,000 requests (YTD JUNE) for Central Transportation and EVS.

9. CALL…. Hospitality Services Division Food Service. Environmental Service. Central Transportation