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Published byJemima Warner Modified over 9 years ago
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2015 User Conference Beyond Appointment Confirmations: The Patient Message eXchange April 2X, 2015 Presented by: Kim Gingras EHR Training Specialist PM Session
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2015 Office Practicum User Conference Patient Message eXchange Objectives: ▪Review of Patient Message eXchange ▪Review Permissions settings, collecting contact information ▪Develop a workflow for your office to incorporate use of the Patient message eXchange for Vaccine and Well Visits Recalls
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2015 Office Practicum User Conference Patient Message eXchange What is the Patient Message eXchange? ▪ A way to send out mass communications for: ▪ Appointment Reminders ▪ Immunization Recalls ▪ Well Visit Recalls ▪ Flu Clinics
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2015 Office Practicum User Conference Patient Message eXchange Credits Office Practicum provides you with 1,500 Credits to start CommunicationCredits Phone Call 5 Text Message 3 e-mail 1
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2015 Office Practicum User Conference Setups Step 1: Permissions Step 2: e-Correspondent Table
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2015 Office Practicum User Conference Setup (continued) Step 3: Collecting Contact information ▪Do you have updated phone numbers and email addresses? Step 4: Personalize & Create Messages
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2015 Office Practicum User Conference Creating Vaccines Recall Does your practice run a recall for patients overdue on vaccines?
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2015 Office Practicum User Conference Creating Vaccines Recall Where can we create a recall for female patients, who are 9 - 12 yrs old and are behind/due for HPV? a. Event Chronology b. OP Reports c. Demographics Analysis/Recall
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2015 Office Practicum User Conference Creating Vaccines Recall Demographics and Recall Analysis - to create a list of patients
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2015 Office Practicum User Conference Creating Vaccines Recall Filter for female patients, who are 9-12 years old.
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2015 Office Practicum User Conference Creating Vaccines Recall Run Recall for Patients in list that are Behind/Due for HPV
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2015 Office Practicum User Conference Creating Vaccines Recall Send Messages
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2015 Office Practicum User Conference How long does a message take? ▪ Phone Messages no delay ▪ Text Messages no delay ▪ E-mail may take longer: up to 10 hours
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2015 Office Practicum User Conference Sending Restrictions ▪ Phone Messages can be sent from ▪ 9:00am-9:00pm in your time zone ▪ Text Messages can be from 8:00am-10:00pm in your time zone ▪ E-mail can be sent at any time.
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2015 Office Practicum User Conference Let’s Try It!
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2015 Office Practicum User Conference Past Due Appointments Does your office run a recall for patients who are overdue for their well visits?
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2015 Office Practicum User Conference Past Due Appointments Create Patient List
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2015 Office Practicum User Conference Past Due Appointments Care Plan Recall
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2015 Office Practicum User Conference Past Due Appointments Send Messages
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2015 Office Practicum User Conference Let’s Try It!
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2015 Office Practicum User Conference Action Items
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2015 Office Practicum User Conference Questions ?
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2015 Office Practicum User Conference We want your feedback!
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