1. Key Success Factors for A Lead Delivery Person

2. Sh_t Happens

3. 1. Bad Contract Terms and Conditions

4. Participate in the contract definition Know where to look

5. 2. Scope Management Errors

6. Understand the nature of this point Verify Requirements and Budget Design to the Requirements and Budgets Build the Design Accurate price and negotiate for scope changes [a strong change control process] when necessary

7. 3. Bad Estimating

8. Get it right the 1 st time – Best people do the best estimating – Use your experience – Use standard estimates not something just invented for the job – Have adequate contingency

9. 4. Contingency Not Controlled

10. CONTORLL CONTINGENCY YOURSELF – Don’t Share it with team leaders – Don’t Plan it in the work tasks – Have your People admit mistakes to earn the use of contingency, don’t just give it away.

11. 5. Understand: People will make mistakes

12. OK, but demand that it only happen Once!

13. 6. People Burn too

14. Be human in the demands that you place on your people. Take care of your supper stars Control Overtime – my rule was that there was no overtime allowed. Then I made exceptions

15. 7. People will hide problems

16. Program Controls Supervisor Inspections Peer Reviews Testing

17. 8. Missing Skills/Staffing

18. Go get what you need!

19. 9. Poor Acceptance Procedures

20. The “rules” for acceptance must be in the contract and they must be fair and balanced. Execute the rules for Acceptance Procedures Use change control procedures where the client needs more than the rules provide

21. 10. You Cannot be a Jerk

22. Be fair Maintain high ethical standards Use good Judgment Make exceptions when appropriate Your people and your clients need to like you

23. LINK: http://www.SchickWorld.com a.) this Presentation b.) Program Delivery FAQ’s http://www.SchickWorld.com

24. LINK: http://www.SchickWorld.com a.) this Presentation b.) Program Delivery FAQ’s http://www.SchickWorld.com Mel Schick, November 2008