1. THE TRUE TRUTH ON TRUST RICHARD FAGERLIN rfagerlin@peaksol.com

2. 2 | TRUSTOLOGY I DON’T TRUST THEM Jim Lisa Gayle

3. HIGH TRUSTLOW TRUST 3 | TRUSTOLOGY IMPACT OF TRUST

4. Big Lie The

5. Trust is earned over time It takes a lifetime to earn it and a second to lose it 5 | TRUSTOLOGY TRUSTS BIGGEST LIES

6. DISCLAIMER

7. 7 | TRUSTOLOGY LOYALTY DEFINED: What can you do for me?

8. THE TRUST MODEL 8 | TRUSTOLOGY

9. Definition of TRUST: Confidence in your relationship with others 9 | TRUSTOLOGY

10. 10 | TRUSTOLOGY INTEGRITY COMPETENCECOMPASSION THE TRUST MODEL

11. DISCLAIMER THE TRUST TEST 11 | TRUSTOLOGY Assessing your trustworthiness INTEGRITY 123451. “Walk the talk” with regard to your origination's mission and values? 123452. Make clear and unambiguous commitments? 123453. Comply with legal business regulations? 123454. Act from a well-defined set of personal guiding principles? 123455. Do what you say you will do? 123456. Accept accountability rather than blame when things go wrong? 123457. Arrive on time for meetings.

12. DISCLAIMER THE TRUST TEST 12 | TRUSTOLOGY Assessing your trustworthiness COMPETENCE 123458. Understand your role and responsibilities? 123459. Possess the technical expertise to do your job title? 1234510. Set clear goals and objectives? 1234511. Deliver the business results you promise? 1234512. Have an education and/or experience consistent with the demands of your job? 1234513. Seek to improve areas of deficiency? 1234514. Share your knowledge and expertise with others?

13. DISCLAIMER THE TRUST TEST 13 | TRUSTOLOGY Assessing your trustworthiness COMPASSION 1234515. Treat others with dignity and respect? 1234516. Have faith in other’s abilities to contribute? 1234517. Listen and seek input from others? 1234518. Act in a manner perceived as fair? 1234519. Put the good of the whole above protecting your turf? 1234520. Seek to be a team player? 1234521. Seeks first to understand before being understood?

14. 14 | TRUSTOLOGY YOUR TRUST FACTOR INTEGRITY 3.5 COMPETENCE 4.2 COMPASSION 3.1

15. Get a CPA Stop making EXCUSES Empowering BELIEFS 15 | TRUSTOLOGY Cause Participate Allow

16. 16 | TRUSTOLOGY 1.Learn to HATE 2.Assume POSITIVE INTENT 3.Be OFFENSIVE 4.Quit building “SELF ESTEEM” 5. CANDOR with CARE PUTTING THE TRUST MODEL TO WORK

17. 17 | TRUSTOLOGY 6.Treat people DIFFERENTLY 7.Focus less on the FINISH LINE 8.Words are like TOOTHPASTE 9. Get BETTER not BIGGER 10.Lose RIGHTS gain RESPONSIBILITIES PUTTING THE TRUST MODEL TO WORK

18. RICHARD FAGERLIN PRESIDENT Peak Solutions, Inc. Fort Collins, Colorado rfagerlin@peaksol.com 970-420-3284 peaksol.com or richardfagerlin.com