1. salon

2. guideline wait time direct appointment walk in greet

3. 1 _ guideline 2 _ wait time 3 _ direct 4 _ appointment 5 _ walk-in 6 _ greet A a person who visits a business without making an appointment B a rule describing the appropriate way to act in a specific situation C an arrangement to meet someone at a specific time and location D the length of time a person has to wait before he or she can see someone E to show someone the way to a place F to welcome someone when they arrive at a place

4.  How can clients avoid the times at the busy salon?  What should the receptionist do when the client arrives without the appointment?

5. Salon employee manual  Great all clients with a friendly smile  Does the client have an appointment? Remember, some services are available by appointment only. Tell a client with an appointment that a stylist will see him or her shortly.  Many of our clients are walk-ins inform this clients of the wait time. During peak business hour the wit time can be over an hour, so make sure the client doesn’t mind waiting to see a stylist.  If they are prepared to wait, kindly ask these clients to write their names on the sign-in sheet and direct them to the waiting area.  Offer waiting clients a cup of coffee or a magazine. Remember, satisfied client in more likely to be a repeat client!

6. 1 The client has as appointment to get his haircut. 2 The receptionist knows how long the wait will be. 3 The salon has magazines available for client. audio

7. R. Good afternoon and welcome to the Bella Salon. C. Hello. R. Do you have 1______? С. Uh, no, I don’t. I thought I’d just 2 _______ for a quick trim. R. Oh, well 3____ is going to be about twenty minutes. Is that okay? C. Sure, that’s fine. R. Great. Pleasewriteyournameonthe4 ____. Then you can have a sit in the 5 ___ over there. C. All right. R. Would you like anything to drink while you wait, some water, or coffer perhaps? C. Oh, no thanks. I’ll just leaf through the magazines on the table. audio

8. The secret to а great cut is communication. Use the following tips to communicate with your clients: Before a cut: Listen to your client to find out exactly what he о г she wants. Show them а style book with examples of haircuts. While you cut: Give clear instructions. Ask clients to stand up and put on а gown to protect their clothes from stray hairs. Warn clients before using а spray bottle to mist their hair. During the cut, tell the clients when to lean forward or tilt their head. They will feel а lot happier if you explain to them what you are doing. After the cut: Let the client see the haircut. Ask questions to make sure the client is happy with the haircut. Remember, this is the last chance to make sure that he оr she is satisfied!

9. 1 _ А stylist should decide what hairstyle to give а customer. 2 _ Customers like it when а stylist tells them what they аre doing. 3 _ А stylist should never ask if а customer is happy with their haircut.

10. 1 _ The woman is visiting the salon for а trim. 2 _ The hairdresser instructs the woman to tilt her head. 3 _ The woman complains that the man takes too long. audio

11. Hairdresser: Hi, Mrs. Clifford. Аre you ready for your1_________ ? Client: I sure am. Remember, I just want you to 2 _______ ______. Hairdresser: Okay. I’ll only take а little. Please lean 3______, so I сan cut the hair at the back more easily. Client: Okay. Hairdresser: Now, 4______your headslightly, this way towards me. Client: Remember, 5 _______ ______ _____, I just want а trim. Hairdresser: I won't. That's great. You're 6________ ________now. audio

12. What instructions the client gave you about his or her cut How you made the client feel comfortable

13. Bella Salon Notes about client ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ________________ Bella Salon Notes about client ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ ________________