1. Serving Patrons Millennium Silver Circulation Features and Products

2. © Innovative Interfaces, Inc. 2004 Providing More for Your Patrons Self-Service Personalized Contact Customization Efficiency and Consistency Privacy History Mobility

3. © Innovative Interfaces, Inc. 2004 Self-Service eCommerce –Paying fines through the Web Online Patron Self-Registration –Customizable by library –Privileges set by library Self-check –SIP2 Interface to 3 rd Party Vendors Library determines blocked status –Graphical Self-Check New graphics available Option to require PIN

4. © Innovative Interfaces, Inc. 2004

6. Online Registration

7. © Innovative Interfaces, Inc. 2004

9. Personalized Contact Courtesy Notices Patron email and/or phone display when hold is triggered Email from patron record

10. © Innovative Interfaces, Inc. 2004 Courtesy Notices Determined by loan rule –Number of days before due date –Customized text Same data elements as overdue notice

11. © Innovative Interfaces, Inc. 2004

12. Email From Patron Record Individualized quick messaging to the patron

13. © Innovative Interfaces, Inc. 2004

14. Customization Notices and receipts printed in patron’s language Selection of subject for email notices

15. © Innovative Interfaces, Inc. 2004 Notices and Receipts in Patron’s Language New field in patron record for supported languages Circulation texts support multiple languages Link from Online Registration

16. © Innovative Interfaces, Inc. 2004

19. Efficiency and Consistency Age range in loan rules Checkout message Copying of patron records Display of patron name and/or number in holds and bookings dialogs

20. © Innovative Interfaces, Inc. 2004 Age Range No need to update patron type as patron ages Checks birth date field in patron record

21. © Innovative Interfaces, Inc. 2004

22. Checkout Message Frontline staff can add crucial data to item without supervisor intervention Message displayed at check in Login Manager setting Password authorized

23. © Innovative Interfaces, Inc. 2004

24. Patron Record Copy Faster registration for families Library can determine what fields are copied

25. © Innovative Interfaces, Inc. 2004 Patron Name/Number Display Both bookings and hold dialogs Depending on workflow, display of name and/or patron record number may eliminate a need to check the patron’s record

26. © Innovative Interfaces, Inc. 2004 Privacy Separation of the ability to retain last patron and last check in date fields in item record Ability to make the last patron field editable for creation of lists to blank the field as desired Make record fields viewable/editable by manager-level staff only

27. © Innovative Interfaces, Inc. 2004 History Circulation history in the WebOPAC –Optional by library –Optional by patron –Patrons can delete entries if desired Bookings history in Circulation/Bookings –Optional feature –Library decides how long to retain information –Accessible by patron, item, or management mode

28. © Innovative Interfaces, Inc. 2004

29. Mobility Wireless Workstation –Work from anywhere –Step outside the physical building –Go where the patrons are

30. © Innovative Interfaces, Inc. 2004 Wireless Workstation Example uses: –Serve patrons in checkout queues –Bookmobile –Outreach to underserved communities –Homebound –On-the-spot check ins and renewals –Use in classrooms or offices –Offsite registration of new patrons

31. © Innovative Interfaces, Inc. 2004 Wireless Workstation Functions: –Inventory –Count Internal Use –Rapid Update –Check in –Check out –Patron Registration –Link to AirPAC

32. © Innovative Interfaces, Inc. 2004 Wireless Workstation

33. © Innovative Interfaces, Inc. 2004 For more information… Barbara Vance Product Manager for Circulation 1-800-878-6600 x2409 bvance@iii.com Dinah Sanders Product Manager for WebOPAC (eCommerce and Circulation History) 1-800-878-6600 x2407 dsanders@iii.com