1. Customer Interface for wuw.com 1.Context

2. Customer Interface for wuw.com 2. Content Our web-site can be classified as an service-dominant website. 3. Community The website offers by community functions in the form of message boards to form a huge community of actors, producers. It can be concluded that our website’s community classification is “strong ”.

3. Customer Interface for wuw.com 4. Customization Our website can provide limited customizable content and context which includes layout configuration and storage. Its customization type is tailoring, because mainly there is a general concept. By this reason, the website is moderately customized. 5. Communication Our website send personalized messages and registered users can respond by submitting information through live interaction. Broadcast communication (one-way) Interactive communication (two-way)

4. Customer Interface for wuw.com 6. Connection In our website some links are related to links provided gifts pictures. Some of the links are in the form of framed links and outsourced content are used on the website. 7. Commerce Our website will be equipped several commerce features such as Security, Credit Card approval, Delivery options, Registration, Order tracking. So our website has high level commerce’s ability.

5. Map of 7Cs framework

6. Security Issues for wuw.com In the use of electronic commerce process, the safety factors involved in the following six areas: The Integrity of the Information The Validity of Information The Non-repudiation of Information The Authenticity of the Transaction Status The Reliability of the System

7. The Threats to E-Commerce User and system administrator awareness is becoming more important in the effort to counter e-commerce attacks. E- commerce security needs to be addressed not only at the business site with its servers/network but also on the client side, which includes direct connected home computers. Service-Side Systems An organization’s infrastructure for supporting an e- Commerce service will typically have two main elements including Front - end (generally one or more web servers connected to the Internet), Back - end systems needed both to supply information to the front-end systems

8. The Threats to Front-end Systems

9. The Threats to Back-end Systems

10. Transaction Issues Transactions between buyers and sellers can include requests for information, quotation of prices, placement of orders and payment, and after sales services.

11. Client-Side Issues Some of the main threats resulting from lack of control of the client-side are shown in following table.

12. Privacy Issues Consumers are primarily concerned with about four privacy issues: When one’s information will be used, by whom and for what purposes. Choices about whether or not to volunteer one’s personal information. Ability to access one’s information to perform corrections and /or updates. Protection of their information form third parties who may steal it for unauthorized purposes.

13. Privacy Policy of wuw.com All members of our website can control the information published on their accounts. Therefore, members are responsible for their own privacy and dissemination of information. Any contact information which our site collects will not be passed on to any other companies or third parties. web-site can use the information for the purpose of contacting members regarding their membership, and may from time to time include in-house promotional items and campaigns.

14. Security Solutions for wuw.com The main tool our company uses to protect their internal network is the firewall. Current internet technology has an in-built mechanism, known as Secure Sockets Layer (SSL) that can be used to encrypt messages sent between web browsers and web servers in our website. Credit card details supplied by the customer, either to the merchant or payment gateway. Handled by the server's SSL and the merchant/server's digital certificates. Credit card details passed to the bank for processing. Handled by the complex security measures of the payment gateway.

15. Payment Security and Public Policy Our payment security software offers a suite of solutions that support merchants, financial institutions, and information processors in achieving compliance with the PCI standard. Our Copyright policy is including that all data, text, graphics, photographs, images and other material is must not be copied or reproduced without prior permission of web site. Our cancellation policy is explained that accounts can be cancelled at anytime, by request of members. Members’ account that are not adhering to the terms and conditions of membership and use policy will be cancelled.