1. Informal Reports Chapter 8 Business Communication Ch8, 6 th edition, W.S. Pfeiffer

2. Informal reports 1- Two to five pages of text not including attachments. 2- Has more substance than memos and letters but less than formal report. 3- Directed to readers inside (Memo Report) 4- Directed to readers outside ( Letter report) 5- With purpose to clarify or explain (Informative). 6- with purpose to convince (Persuasive)

3. 5 Informal reports 1- Problem Analysis. 2- Recommendation Reports. 3- Equipment Evaluations. 4- Progress / Periodic reports. 5- Lab Reports.

4. 1. Complex Problem Analysis Not Routine problems 1- Presents readers with detailed description of problems. (Personnel, Equipments, products, services) 2- Main goal to provide objective information. 3- Report readers can choose the next step. 4- Any opinions must be supported by facts. 5- Main focus is the Problem not solution.

5. Model 8--3 Problem analysis (memo format) Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

6. Model 8--3 continued Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

7. 2. Recommendation Report 1- Presents readers with specific suggestions on situation affecting (Personnel, Equipments, products, services) 2- Main objective is to persuade. 3- Recommending the next step supported with objective information. 4- Any opinions must be supported by facts. 5- Main focus is the solution not Problem.

8. Model 8--1 Recommendation report (letter format) Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

9. Model 8--1 continued Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

10. 3. Equipment Evaluations To buy, maintain, replace equipments 1- Presents readers with objective data about how equipments has or has not functioned. 2- Like problem analysis, may just focus on problems. 3- Or like recommending, may suggest a change in equipments. 4- Must provide a well-documented review on the equipment performance.

11. Model 8--2 Equipment evaluation (memo format) Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

12. Model 8--2 continued Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

13. 4. Progress/Periodic Reports 1- Intended to cover activities that occurred during a specific period of time (Inside or Outside) 2- Progress Report provide details to managers or clients a bout work progress and its current status. 3- Periodic Report usually directed within your org. summarize your work over a specific time period.

14. Model 8--4 Progress report (memo format) Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

15. Model 8--4 continued Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

16. Model 8--5 Periodic report (memo format) Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

17. 5. Lab Reports 1- Describe any work done in any laboratory. 2- Emphasis on purpose, procedures, equipments, problems, results and implication.. 3- Can be directed to people inside and outside your org.. 4- Can act as a supporting detail in other report. 5- Main focus is the solution not Problem.

18. Model 8--6 Lab report (letter format) Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

19. Model 8--6 continued Pfeiffer Technical Writing, 5ed. Copyright ©2003 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.