1. “Creating Public Value” Strategic Leadership: How Leadership Must Change in the Information Driven World Presentation to the VEIAA November 28 th, 2012 Bill Leighty, DecideSmart, LLC From: Mark H Moore “Strategic Management in Government”

2. Why This Concept According to Mark H Moore: – “It is the adaptability of the organization that determines the long-run value of private sector firms.” – “Perhaps the same should be true for public sector organizations.”

3. Moore’s Conceptual Framework for Creating Public Value Policy Outcomes and Outputs Efficiency Quality of Service Public Trust

4. Policy Outcomes and Outputs What mission do you perform? How do you contribute to society? How noble is your contribution? What do you do here?

5. Efficiency How efficient are you with the resources allocated? How do you measure efficiency? How do you prioritize? How do you know you are doing a good job?

6. Quality of Service How do you define who your customer is? How do you measure the customer experience? How does your customer measure their experience?

7. Public Trust What does the “public” really know about your mission? What are the key pieces of information that tell your story? Where does the public get their information?