1. Building An Effective Board 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com Darlene D. Bainbridge & Associates, Inc. © 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com

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6. Darlene D. Bainbridge & Associates, Inc. © 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com Margin for Quality Human Performance Performance Demand Performance Potential Margin for Success Fatigue Distraction Stress Skill Deficits

7. Darlene D. Bainbridge & Associates, Inc. © 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com Margin for Quality Human Performance Performance Demand Performance Potential Margin for Success New Services Short Staffing New Outside Requirements Downsizing/Rightsizing

8. Darlene D. Bainbridge & Associates, Inc. © 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com Margin for Quality Human Performance Performance Demand Performance Potential Margin for Success Fatigue Distraction Stress Skill Deficits New Services Short Staffing New Outside Requirements Downsizing/Rightsizing

9. Darlene D. Bainbridge & Associates, Inc. © 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com

10. Darlene D. Bainbridge & Associates, Inc. © 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com A Few Things That Help Clean up what would discourage people from joining the board Provide orientation Provide mentorship Provide for a healthy leadership structure Learn healthy conflict management Provide for an annual evaluation process

11. Darlene D. Bainbridge & Associates, Inc. © 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com Leadership structure in today’s organization Board Governance Strategic Senior Management Operational Management Tactical Supervisory Management 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com

12. Darlene D. Bainbridge & Associates, Inc. © 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com Leading the Way Only very brave or very foolish employees will attempt something greater than what leadership is willing to promote and risk themselves! 595 Lyndon Road Cuba, New York 14727 Phone 716-676-3635 Fax 716-676-2404 darlene@ddbainbridgeassoc.com