2. Enterprise Rent-A-Car

3. Recruitment and selection

5. Introduction 8000 offices worldwide Employing 65,000 people;
Annual turnover of over £4.5 billion
A global business with a decentralised ‘local’ structure
Enterprise services include:
Replacement cars for accident repairs.
courtesy cars
short term rentals for special occasions
Collection service from home to rental car
Car rental market highly competitive.

6. The role of Human Resource Management

7. The role of Human Resource Management
Hire
Train
Develop
Motivate
Workforce Planning
Strategy

8. Attracting applicants

9. Attracting applicants
External recruitment
Offering a clear Career Path
Doing activities in Universities to attract Fresh Graduates:
Presentations in the company
Relationship with clubs & organizations
Attending Careers Fairs
Drop in Sessions
Skills Sessions
Mentoring Programme

10. Enterprise Career Path

11. Recruitment

12. Recruitment Online recruitment process Different entry routes :
Enterprise Internships – for students at university
Graduate Management Trainee programme

13. Prsented By Aamish Shuakat

14. Selection

15. Selection Job description Person specification Selecting process :
Screening
Face to Face Interviews
Interviews with Branch Manager
Assessment Day

16. Identify Three Reasons Why Enterprise uses Workforce Planning ?
Question 1
Identify Three Reasons Why Enterprise uses Workforce Planning ?

17. Answer :1
To have right people and skills to achieve business aims and objectives.
To deliver first-class customer service & to win regular awards for Workforce’s efforts in this area.
To make policies of promoting its managers from within its existing workforce.

18. Questions 2
In a competitive market, what does enterprise do differently to attract high customer candidates ?

19. Answer : 2
Expanded its services to meet customers needs by giving business rentals at airport and city locations
Provides replacement cars for accident repairs, courtesy cars for garages and short- term holiday rentals for breaks & special occasions.
Enterprise also offers a collection service to take customers to their hire cars.

20. Question 3
What competencies does Enterprise look for when recruiting to maintain its high levels of customer service ?

21. Answer : 3 Enterprise looks following Competencies :
Sees issues/needs from a customer perspective
Adapts to suit the audience
Deals with challenges, demonstrates resilience, able to priorities
Creative about getting things done, thrives under pressure, organizes work
Works cooperatively, takes ownership, seeks leadership
Plans important conversations, confident and articulate

22. Question 4
How does Enterprise’s Strategy of providing a career path benefit company ?

23. Answer : 4 perfect service growth and expansion
high levels of customer satisfaction