1. Who is Orakelet? l IT-support Service for students and employees at the University of Tromsø (UiT) l IT-support Service for connection to the Student Residence Network (SRN) at the student hostels owned by Studentsamskipnaden (SiTø units) l Single point of access for all IT support on IT services at UiT 1 - 05.08.2008 – Orakelet english language presentation 2008.ppt

2. Orakelet Orakelet IT-support Service University of Tromsø Opening hours: Monday – Thursday 08:00 – 18:00 Friday 08:00 – 15:00 Servicedesk opens at 09:00 every day 2 - 05.08.2008

3. Where is Orakelet located? l Main entrance “Teorifagbygget, Hus 2” l Next to the MIX kiosk l Second floor (below SiTø) 3 - 05.08.2008

4. What do Orakelet do? l Give support on connecting to the university wireless network on campus (eduroam) and connection to the Student Residence Network (SRN) using either Windows-based or OS X-based computers. Linux users, you’re mostly on your own. l Provide limited support on IT-services and software provided by the university own risk l Use of provided software or IT-services is at own risk. 4 - 05.08.2008

5. User accounts (get connected) A student user account grants access to: Student computers on campus A personal e-mail account A personal file storage area at the university servers Networks provided by the university ( eduroam, SRN ) IT-services for students Software provided by the university free of charge 5 - 05.08.2008

6. How do I get a UiT User Account? l The International Office will provide new international students with a document that state user account information that is required to complete a User Account Activation. l By activating the account you accept the terms of use for IT services provided by the university and you make a personal password for this account. 6 - 05.08.2008

7. For your own sake, please don’t… 7 - 05.08.2008

8. For your own sake, please do… 8 - 05.08.2008

9. Do you need IT support? Visit the service desk Opening hours: 09:00-18:00 (15:00) Monday-Thursday (Friday) or Phone 776 44544 E-mail orakel@uit.no IT-support given by us is free of charge! 9 - 05.08.2008