1. University of Louisiana at Monroe Violence in the Workplace

2. Violence: a threat or assault on an individual which has the intention or results in physical and/or psychological damage. Workplace: any location where the employee is to complete the requirements of his/her job assignments. Types of Violence:  Physical  Verbal  Psychological Types of Threats:  Direct  Veiled  Conditional

3. Sources of Workplace Violence Reportable act – any violence, threat, or other aggressive behavior. You never know when a threat might turn into an act of violence. What you consider reportable someone else may not, but if you feel threatened you should report it: By strangers, vendors, contractors, clients By students By co-workers By personal relations

4. Effects of Workplace Violence Physical injuries Psychological/emotional damage Interruption in business Increased costs  Medical costs  Increased security  Training new employees Damaged public image

5. Risk Factors & Preventive Measures Working alone or during low staffing/peak hours  Implement a “buddy system” - do not work alone  Be aware of surroundings - k now the exits  Move vehicles closer if working late  Leave with your keys in your hand  Request UPD to provide an escort if necessary Unsecured workplace  Secure workplace daily  Restrict access to the public

6. Preventing Workplace Violence Heighten awareness on workplace violence  ULM Disaster Plan (www.ulm.edu/safety)  FirstCall Interactive Network ( www.ulm.edu/ens) Identify High Risk Environments  Police Officers  Employees with Financial Responsibilities Maintain means of communication Report all incidents of workplace violence (Threats are considered an incident) Inform Human Resources, your supervisor, and UPD of all restraining orders.

7. Warning Signs! What to look for...  Low self-esteem  Low productivity  Increased absenteeism  Chemical dependency  Lacks empathy  Obsessive behavior  Self-destructive behavior  Social withdrawal  Depression/isolation  Resists change  Defensiveness  Emotional outbursts  Easily frustrated  Feelings of rejection  Challenges authority  Verbal threats  Threatening actions  Interest in weapons

8. Resolving Workplace Conflicts Reduce an already intense situation: Do not get physical Do not over-react Do not take challenges Watch what you say non-verbally Be a good listener Find out what is really being said Give them space Use consequences, NOT threats

9. Workplace Violence Occurrences REPORT THE INCIDENT IMMEDIATELY! Seek medical attention for injuries Contact University Police x5350  UPD will thoroughly investigate incident  UPD will take written statements from all involved  UPD will take pictures when required