1. Session led by Sarah Plush
Change Enablement Overview: Understanding “the change” & stakeholder impact
Session led by Sarah Plush

2. Purpose of Meeting What is Change Enablement (CE)?
Why should we leverage it?
How is CE applied within IT?

3. Overview
What is it?
The “technical side” – The application of knowledge, skills, tools and techniques to project activities to meet project requirements.
Project Management
“The change” – Improving the performance and position of the organization by moving from a current state to a future state and changing how work is done.
Current
Transition
Future
Change Enablement
The “people side” – The process, tools and techniques to manage the people side of change to achieve the required business outcome.
Copyright Prosci 2009

4. Process Driven Approaches
How to apply
Project Management and Change Enablement are both process driven; composed of separate phases, tools and activities.
Copyright Prosci 2009

5. Change Enablement is Research Proven
Why do it?
Research shows that the more effectively a project leverages change enablement, the better the ability to attain project objectives (on time, on budget, etc..)
This data comes from Prosci, which is a leader in research and content creation in the field of Change Management.
In this study, Prosci looked at 748 projects (across various organizations) and found that the projects with an excellent level of “Change Management” almost always (95%) reached or exceeded their project objectives.
We use elements from their methodology and apply at company.

6. Engagement Model for Support
Support Type
Tasks
IT Internal Communications
IT communications, including IT in Touch, All Hands, Team Spotlights, Take a Break, CIO s
IT Leadership support, promote IT values (principles), increase engagement among IT teams
Communicating organisational changes, including new hires / leavers, role changes, recognition
Maintain IT team SharePoint site and manage intranet pages
IT process and tool introductions not aimed at end users (i.e. Renewals)
IT Service Support
Support of the day to day services operations communication needs
Communications support for new technology/service introductions
Support of major technology and service initiatives
Manage Incident, Change and Maintenance notifications and communications process
Maintain IT Service Desk area on Intranet
IT Induction and overview for new hires and other groups
End user training for enterprise applications (e.g., MS Office)
End user satisfaction surveys
IT Project Support
Create and execute IT change enablement and communication plans
Develop and execute communications and supporting materials
Ensure stakeholders are engaged and informed
Provide best practices and guidance on effective change enablement
Advise on end user impact and solution tailoring
Create Lessons Learned surveys
Contribute to Quarterly Program reports delivered to executives
Special Requests
Anything not covered above 6

7. Change Enablement Tools Example of a Stakeholder Impact & Change Assessment
Step by step approach to quantify and measure impact of change on stakeholders and organization 7
Copyright Prosci 2009

8. Change Enablement Tools Example of a Change Assessment Continued8
Copyright Prosci 2009

9. Change Enablement Tools Example of a Change Assessment Continued9
Copyright Prosci 2009

10. Change Enablement Tools Example of a Stakeholder Profiling Matrix10

11. Change Enablement Tools Example of a Stakeholder Communication Plan11

12. Summary The potential impact on end users should always be assessed.
Never assume your project is too small of a change.
If a project has been assigned a project manager, it should also have a change lead assigned.
Involve us early – it’s never too soon to have an initial discussion!